SIAM From the Frontline
What are the key things to understand about SIAM? And should you adopt a SIAM approach yourself? Here James Finister explains more.
DevOps, SIAM, and ITSM Lessons Learned at FUSION 16
Sophie Danby shares some of the key takeaways from FUSION 16 – capturing ITSM-related nuggets on DevOps, SIAM, and Knowledge-Centered Support.