The Path Out of COVID-19 Needs Service Management Tools
Research has shown that demand for modern, agile service management tools is greater than ever. This article by Patrick Bolger explains how IT groups with a strong digital strategy – who are acting now – will help the service management tools market to fly.
Solution Snapshot – Hornbill Service Manager (May 2017)
This is an in-depth review of the ITSM tool Hornbill Service Manager (May 2017), covering areas such as: solution functionality, pricing, and strategy.
ITSM.tools Solution Snapshots Overview
This article offers an overview of our ITSM.tools Solution Snapshots, including what they cover, how to get involved, and participating vendors.