ITSM and DevOps 101: Your Questions Answered

ITSM and DevOps

Following his recent “Ask the Expert” webinar, industry authority Daniel Breston pens the answers to over 20 pressing ITSM and DevOps questions asked by IT Practitioners.

Use Design Thinking to Improve Your ITSM

Design Thinking and ITSM

Instead of IT being a business support function, IT is needed as an innovation engine within the company – this means that CIOs must find ways to promote and institutionalize innovation. Design thinking can be one of the ways to do that.

It’s All About the People

ITSM is All About the People

How do we focus on the people side of change in this brave new world of constant and complex change? Karen Ferris shares her views.