What is ITIL?
This article has been written to offer you as much insight as possible into ITIL 4 in a short time. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance.
Don’t Let an ABC Earthquake Destroy Your Organization’s Digital Transformation
Here Paul Wilkinson discusses the ABC of ICT and how it’s still as relevant today as it was 15 years ago, if not MORE relevant. In particular, that digital transformation initiatives will fail if ABC factors are not addressed.
ITIL Certificate? Yeah, Cause That’ll Solve Everything
“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.
ITSM Training – Who Sets the Focus?
Responding to a recent blog on ITSM training, Claire Agutter, an ITSM Tutor, provides her perspective on ITIL training and whether it needs to change.