What is ITIL?

What is ITIL all about?

This article has been written to offer you as much insight as possible into ITIL 4 in a short time. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance.

ITSM Training – Who Sets the Focus?

ITSM Training

Responding to a recent blog on ITSM training, Claire Agutter, an ITSM Tutor, provides her perspective on ITIL training and whether it needs to change.