A Year’s ITSM Learning in a Single Blog
From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.
Assessments in an Age of Digital Transformation
How do you create liberating and successful ITSM/ITIL maturity assessments, even when you’re about to undergo a digital transformation?
An ITSM Holy Grail – High Self-Service Adoption Levels
Getting self-service right isn’t just about “getting self-service right.” Here Simon Johnson explains more, along with tips for self service success.
Why an IT Hero Culture is Bad for Customers
Once you recognize that your IT organization has an IT hero culture, and that it’s not that great for your business, what can you do about it?
Are Service Management Practitioners Willing to Change?
“Why do service management believe they have the right to control DevOps?” Asks Kevin Holland, in a some what controversial article. Read more here.