Agile Enablement in IT Infrastructure Services and Operations
Can we implement Agile methods, practices, and principles in IT infrastructure support services and operations? The answer is ‘yes’, and this article explores the many ways ‘how’.
Mundane to Motivating: Transform your Retrospectives
Retrospectives are a vital cog in the rhythm of every agile team. But how do you keep them motivating? To help, this article offers up advice for transforming them from mundane to motivating.
11 Tips for Keeping Up with IT and Business Change
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
How to Get More Out of Your Investment in ITSM Training
In this blog, Paul Wilkinson discusses how to get the most out of your ITSM training from a personal, team, and business perspective.