How to Create Better SLAs and ITSM Outcomes
If you’re currently unhappy with your service level agreements (SLAs) and how they help or hinder your IT service delivery and support, or if you don’t have effective ones, then check out this article offering up six tips for better SLAs.
GDPR – A Great ITSM and Enterprise Service Management Use Case
Did you know that ITSM tools are perfect places for organizations to run their GDPR processes from? Here Richard Josey explains.
What Does Customer Experience (CX) Mean for IT Service Desks?
The signs of the growing customer experience adoption are already here and impacting the world of ITSM. In this article, Stephen Mann shares the latest industry statistics related to CX and the service desk, and why you should take note.
The Benefits of Better Invoice Management with SIAM
This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
Service Introduction: The Critical Link Between IT Projects and Service Delivery
In this article you’ll find practical information on how to better link your IT projects and service delivery. Including examples of the tasks involved.
What Makes Service Design Successful?
Karen Brusch discusses the issues so often missed with service design and looks at what can we do to set a good foundation on which to base it.