ITSM Tool Shortlisting: Focusing on What Matters Most
Avoid the perils of creating a lengthy request for proposal (RFP) spreadsheet as the primary mechanism for your ITSM tool shortlisting exercise, and instead use this alternative method.
ITSM Tool Implementation – BAN THE CAKES!
Advice for your service desk or ITSM tool implementation project: don’t treat it in isolation, make it a part of an on-going CSI plan; plus more…