Webinars and Papers - ITSM.tools

Webinars
Papers

2020

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Don’t Cut Your IT Service Desk Costs, Optimize Them

Reopening Workplaces Amid COVID-19

Driving IT Service Desk Efficiency in the “New Normal”

How to Cut Your IT Service Desk Costs While Improving its Service Experience

What Your IT Service Desk Needs to Focus On in 2020 (and Beyond)

How Dynamics 365 Supports Digital Transformation in IT and IT Services

ITSM 2020: 5 Predictions to Guide Your Service Desk Strategy

How ITSM Can Drive and Deliver Digital Transformation

How to Up Your ITSM Game for Digital Transformation Success

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2019

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You Are What You Measure. A Discussion on Meaningful ITSM KPIs

What Service and Support Managers Should Know About AI

Enterprise Service Management 101

How to Apply Service Value Chain Guidance for Maximum Impact

Why Traditional ITSM Metrics Will Fail in 2020–And What to Do About It

5 Tips for ITSM Metrics That Drive Superior Business Outcomes

8 Important Steps for Boosting Your Services

Position Your Organization For Enterprise Service Management Success

10 Quick Wins to Transform Your IT Service Desk From Good to Great

5 Ways to Significantly Improve Your Service Desk

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2018

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Earlier

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ITSM Advice: Getting Self-Service Right and Increasing Adoption

5 Ways to Improve IT Service Delivery While Reducing Cost

7-Point Checklist for Selecting the Right ITSM Tool

5 Ways to Improve the IT Service Desk for a Better End User Experience

How to Meet End User Expectations in the Digital Era

Webinar: Past, Present, & Future of Chat

5 Ways Technology is Changing IT Support Forever

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Modern Business Requires Modern ITSM

Digital Transformation & ESM Primer

The practical impact of ITIL 4 – Part 2

The practical impact of ITIL 4 – Part 1

Key CIO Trends for 2021 – The 3Ts

Past, Present, & Future of Chat

Use a Better Customer Experience to Drive Self-Service Adoption

17 Tips for Better Knowledge Management in 2017

10 Common ITIL Myths… Busted

The Future of ITSM

5 Ways Technology is Changing IT Support Forever

How to Escape the ITSM Tool Churn Cycle

The Future of ITSM – Survey Results 2019

5 Ways to Significantly Improve Your Service Desk

The Many Faces of ITSM-Driven Business Improvement