Webinars & Papers Articles

  • Webinars
  • Papers
2020
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How to Cut Your IT Service Desk Costs While Improving its Service Experience
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What Your IT Service Desk Needs to Focus On in 2020 (and Beyond)
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How Dynamics 365 Supports Digital Transformation in IT and IT Services
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ITSM 2020: 5 Predictions to Guide Your Service Desk Strategy
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How ITSM Can Drive and Deliver Digital Transformation
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How to Up Your ITSM Game for Digital Transformation Success

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2019
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You Are What You Measure. A Discussion on Meaningful ITSM KPIs
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What Service and Support Managers Should Know About AI
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How to Apply Service Value Chain Guidance for Maximum Impact
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Why Traditional ITSM Metrics Will Fail in 2020–And What to Do About It
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5 Tips for ITSM Metrics That Drive Superior Business Outcomes
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8 Important Steps for Boosting Your Services 
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Position Your Organization For Enterprise Service Management Success
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10 Quick Wins to Transform Your IT Service Desk From Good to Great
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5 Ways to Significantly Improve Your Service Desk 

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2018
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5 ITSM Tech Trends That Actually Matter in 2018 
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10 Tips to Increase Your Service Desk Value 
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5 Ways Your ITSM Tool Must Support Digital Transformation
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7 Tips for Getting Knowledge Management Right for Self-Service

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Earlier
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ITSM Advice: Getting Self-Service Right and Increasing Adoption
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5 Ways to Improve IT Service Delivery While Reducing Cost
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7-Point Checklist for Selecting the Right ITSM Tool 
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5 Ways to Improve the IT Service Desk for a Better End User Experience
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How to Meet End User Expectations in the Digital Era
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5 Ways Technology is Changing IT Support Forever 

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The Many Faces of ITSM-Driven Business Improvement
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5 Ways to Significantly Improve Your Service Desk 
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The Future of ITSM – Survey Results 2019 
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How to Escape the ITSM Tool Churn Cycle 
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5 Ways Technology is Changing IT Support Forever 
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17 Tips for Better Knowledge Management in 2017 
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Use a Better Customer Experience to Drive Self-Service Adoption