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We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

Service Integration and Management (SIAM) Explained

Posted by Stephen Mann
on April 18, 2024

Service integration and management (SIAM), or multisourcing service integration, is a strategy organizations utilize to coordinate numerous internal and external service providers. This article offers quick insight into what it is and how it works.

IT Teams: The Unsung Heroes of Company Collaboration

Posted by John Coggins
on April 16, 2024

Innovation and cohesion. Two simple concepts, yet both are notoriously difficult to achieve. This article takes a look at both.

The Silent Crisis: Mental Health in IT

Posted by Daniel Breston
on April 11, 2024

Here’s the uncomfortable truth – many IT managers still struggle to recognize the signs of declining mental health in their teams. Compounding this lack of awareness is the pervasive stigma around discussing mental health struggles openly. The fast-paced, high-pressure culture of IT often valorizes “toughing it out” and views asking for help as a weakness. Check out this article to see how you can recognize the big 4 mental health issues.