Setting Up an IT Service Desk Part 2 – Defining Your IT Service Desk Structure
This article provides advise on ITSM frameworks, standards, and methodologies; IT service desk roles; and how to define your service desk structure.
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Setting Up an IT Service Desk Part 2 – Defining Your IT Service Desk Structure
This article provides advise on ITSM frameworks, standards, and methodologies; IT service desk roles; and how to define your service desk structure.
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