Welcome to ITSM.tools

We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by practitioners, consultants, trainers, tool vendors, and industry analysts. All created to make your ITSM and business outcomes better.

This “living” article has been created as a handy resource that lists the ITSM webinars ITSM.tools has participated in since 2021. It’ll be regularly updated during 2022 with new webinars as needed.
This article shares the highlights of the most recent State of ITSM report looking at the impact of employee remote working, challenges related to the pandemic, technology adoption, and the business view of IT.
What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.
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