ITIL 4 IT Service Management Practices
Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.
Copy and paste this URL into your WordPress site to embed
Copy and paste this code into your site to embed