Digital Transformation Archives

Culture and Transformation

Posted by Erin Casteel
on February 11, 2021

How can business and IT leaders support the cultural changes that will be needed to increase agility and resilience in the digital age? Here Erin Casteel explores, in her second article of a three-part series.

Why Being Vendor-Neutral Resolves ITSM Tool Implementation Cost Problems

Posted by Mark Twomey
on February 9, 2021

As enterprises consider their IT strategies for the next 12 months, they need to reassess one particular area – how to tackle the excessive ITSM costs that undermine wider digital transformation objectives.

Business Transformation: How Business Leaders See the Impact of 2020 and Their Plans for the Future

Posted by Sumit De
on January 30, 2021

TOPdesk spoke with 500 business and technology leaders as part of its Transforming the Norm survey to understand the business transformation caused by the pandemic and to offer insights into the future of business.

The 5 Hottest ITSM Trends and Topics for 2021

Posted by Sophie Danby
on January 28, 2021

This article reports back on the results of our latest content poll, which asked respondents to choose the five ITSM topics they most need help with in 2021. We also look at how things have changed versus 2020. Get the results here.

Why Organizational Integration is Essential to Digital Transformation

Posted by Erin Casteel
on January 19, 2021

Organizations need to focus on digitally enabled business innovation and experiential excellence if they want to remain competitive over the next few years. Get insights here.

The Current State of Enterprise Service Management and Digital Transformation

Posted by Stephen Mann
on January 14, 2021

ITSM.tools has a new Enterprise Service Management and Digital Transformation survey running in conjunction with AXELOS to provide the industry with fresh adoption data, plus guidance and inspiration. Please take the survey :)

41 Pieces of Practical Advice for IT Leaders for 2021

Posted by Sophie Danby
on December 17, 2020

Here, 41 ITSM and IT management industry authorities provide what they believe to be practical advice for IT leaders to help them succeed in 2021 and beyond. The responses are interesting and varied, so please take a look.

ITSM in the New Normal – a Crowdsourced Perspective

Posted by Sophie Danby
on July 9, 2020

So much has changed with the COVID-19 pandemic and it’s important for IT organizations to realize that IT service delivery and support will likely never be the same. With that in mind, here 22 ITSM-ers share their thoughts and opinions on what ITSM will look like in this ‘new normal’.

The 5 Hottest ITSM Trends and Topics for 2020

Posted by Sophie Danby
on January 23, 2020

What will we all be concerned about in ITSM in 2020? To help, here’s a poll-results-based article that looks at what will be the hot trends and topics – in terms of reader interest – in 2020. If nothing else, you’ll probably be surprised at where some ITSM topic areas have been voted in at.

Supporting Digital Transformation with ITSM and ITIL 4

Posted by José Carmona Orbezo
on December 17, 2019

What is the role of ITSM in supporting an organization’s journey to digital transformation in 2020 and beyond? This article explores.

ITSM Trends in 2020 – the Crowdsourced Perspective

Posted by Stephen Mann
on December 10, 2019

This article brings together the 2020 opinions of a variety of people from 18 ITSM tool vendors and two support-professional membership bodies. These are people who have, if you stop to think about it, their fingers on the pulse of what’s happening in the ITSM industry right now…

The Top ITSM Trends for 2020

Posted by Nicole Garrison
on November 21, 2019

Throughout 2019 there was a lot of buzz around ‘trends’ such as digital transformation, AI, and continued cloud adoption. So the question is, will 2020 be more of the same? Or should we expect to see new trends and focuses in the world of ITSM?

Don’t Let an ABC Earthquake Destroy Your Organization’s Digital Transformation

Posted by Paul Wilkinson
on October 22, 2019

Here Paul Wilkinson discusses the ABC of ICT and how it’s still as relevant today as it was 15 years ago, if not MORE relevant. In particular, that digital transformation initiatives will fail if ABC factors are not addressed.

8 Tips for Starting with Digital Transformation

Posted by Ariel Gesto
on August 15, 2019

There’s a lot to consider with digital transformation. For instance, how should your organization get started? It’s a little similar to how to eat an elephant – one bite at a time. But which bites do you take first? To help your organization to get started with digital transformation, here we share eight tips.

7 Tips to Optimize Your Service Request Processes for Digital Transformation

Posted by Steve Morgan
on June 20, 2019

This article asks how we can possibly expect to achieve our digital transformation agenda without basic service request management building blocks in place, and offers up seven tips for optimizing your service request management capabilities as part of your organization’s digital transformation activities.

Digital Transformation Articles