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Governing the cloud
How ITSM Can Now Govern the Cloud

For too long IT service managers have been left out of the cloud explosion. Here Stevie Chambers explains how you can finally address the people, process, and technology aspects of cloud service management.

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Advice on how to create an ITSM roadmap
How to Successfully Create an ITSM Roadmap

There’s a wealth of materials available to help create or improve various ITSM processes and increase levels of maturity. But how do we turn this into a ITSM roadmap? Here Richard Josey discusses how to build and refine yours.

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Learning ITSM from scratch
Learning ITSM from Scratch

New to ITSM? Familiar with IT support but not so sure about ITIL terminology or the full scope of service management? This article outlines a new initiative from – learning ITSM from scratch – and introduces you to our chosen “beginner”.

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