ITSM Articles

Knowledge hoarding is a big challenge organizations face today. To this end, AI-enabled tools have considerable potential to manage data and help organizations to transform people’s experiences and knowledge accumulated over time into collective knowledge for the organization.
This article looks at SLAs in a SIAM world. That to succeed (with SIAM), your organization’s service architecture model must be well understood, with the third-party service providers, the SIAM function, and internal service providers working well together.