At ITSM.tools our mission is to help IT professionals – wherever they are in the world – by providing useful ITSM tool reviews, blogs, best practice content, and industry news. In addition, we also work to assist ITSM tool vendors, and their partners, to better market their capabilities to the ITSM community.
In supporting this mission, ITSM.tools is committed to transparency. We want readers and partners to understand how we are funded and, more importantly, who is doing the funding. As such, we provide a public list detailing each of our vendor partner and client relationships. This can be found below and also includes the clients of Quick Content Limited, the parent company of ITSM.tools.
The word client denotes a paid relationship for any services purchased within the last twelve months. Services may include:
- Event attendance and coverage
- The creation of marketing collateral (e.g. whitepapers, eBooks, blogs etc.)
- The licensing of an ITSM Tools report or review
The word partner denotes a non-paid relationship. We do not charge vendors to share their industry news, participate in reviews (option to license post publication only), or publish their content on our website. Vendors are subject to the same editorial guidelines as any other individuals. These can be found here.
Vendor Partner Relationships
- it Solution Crew
- Service Desk Institute (SDI)
- Sunrise Software
- Syniad IT
- Thebes Group
Vendor Client Relationships
- CA Technologies
- Cherwell Software
- Focus GE
- Fruition Partners, a CSC Company (Europe)
- Happy Signals
- Kaleo Software
- Loom Systems
- Sunview Software
- Symphony SUMMIT
- USU AG
This ITSM.tools transparency statement will be updated regularly, and we appreciate your feedback in helping us to make it more helpful to both IT professionals and vendor partners and clients. Please send any feedback related to our transparency statement to transparency@ITSM.tools or use our contact form.
This transparency statement was last updated on 12th September 2017.