ITIL Articles

The Various Purposes of the 34 ITIL 4 Management Practices

Posted by Sophie Danby
on September 13, 2023

A lot changed in ITIL 4. Not only the move from ITSM processes to service management practices, but also the latter are described. This article shares all of ITIL 4’s 34 management practices and their purposes.

Facilitating Change Management with Kotter’s 8-step Model

Posted by Hadi Ahmadi (Soroush)
on July 20, 2023

Kotter’s 8-step Model provides a comprehensive approach to change management and has been widely adopted globally. This article explains the model and how it helps with change management and enablement.

Which ITIL Processes are Adopted First?

Posted by Stephen Mann
on June 21, 2023

If you’re wondering which of the ITIL processes/practices to adopt next, this article looks at what other organizations have done. It’s a small sample size but the distribution of each process across adoption phases is very interesting.

ITSM 101: Incident Management vs. Problem Management

Posted by Vawns Murphy
on May 31, 2023

Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.

How ITIL Supplier Management Delivers Better Services

Posted by Hadi Ahmadi (Soroush)
on May 25, 2023

This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.

How To Manage Change Like A Rockstar!

Posted by Vawns Murphy
on May 24, 2023

This article looks at tips for managing your change process – from successful communication, to how to handle your change advisory board, and more.

Everything You Need to Know About ITIL Service Portfolio Management

Posted by Hadi Ahmadi (Soroush)
on April 12, 2023

This article covers everything you need to know about ITIL service portfolio management. Specifically, what a service portfolio is, how it works, and how it can be implemented to improve ITSM.

Co-Creating Value in Organisations with ITIL 4™

Posted by David Barrow
on March 29, 2023

Read about how ITIL 4’s value-based outcome-focused approach provides us with skills that are genuinely transferrable. These skills can be applied to co-create value in an era where change increasingly comes quickly, lacking predictability and clarity with VUCA situations shifting our operations.

13 Tips for Managing a Major Incident

Posted by Vawns Murphy
on March 22, 2023

Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.

Value and ITSM – A View From The Boardroom

Posted by Simon Kent
on February 22, 2023

The interest in value has made a significant leap to the top spot for 2023 in the poll of what ITSM.tools readers want to hear about most. Here Simon Kent shares his opinions on value and ITSM.

Why Do Companies Need to Change ITSM Tool?

Posted by Stephen Mann
on February 20, 2023

Has anything changed with the traditional levels of ITSM tool churn? It’s time to get more industry data or, to be more precise, to obtain up-to-date insight into the state of ITSM tools and why organizations need to change ITSM tool. Please take this poll.

ITIL 4 Explained

Posted by Akshay Anand
on February 1, 2023

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.

How to Define, Measure, and Report IT Service Availability

Posted by Stuart Rance
on January 22, 2023

To measure, document, and report IT service availability in ways that will be helpful to your organization and your customers you need to do two things…

What is ITSM?

Posted by Stephen Mann
on January 20, 2023

What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.

ITSM in 2023 – the Real Value of Understanding Value Comes from Action

Posted by Stephen Mann
on January 10, 2023

We’ve been talking about enterprise service management since 2008, value since at least 2011, and employee experience since 2013. Yet we’re still listing them as ‘trends for 2023’. Something needs to change… this article explores.

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.