ITIL Articles

How ITIL Supplier Management Delivers Better Services

Posted by Hadi Ahmadi (Soroush)
on May 25, 2023

This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.

Everything You Need to Know About ITIL Service Portfolio Management

Posted by Hadi Ahmadi (Soroush)
on April 12, 2023

This article covers everything you need to know about ITIL service portfolio management. Specifically, what a service portfolio is, how it works, and how it can be implemented to improve ITSM.

Co-Creating Value in Organisations with ITIL 4™

Posted by David Barrow
on March 29, 2023

Read about how ITIL 4’s value-based outcome-focused approach provides us with skills that are genuinely transferrable. These skills can be applied to co-create value in an era where change increasingly comes quickly, lacking predictability and clarity with VUCA situations shifting our operations.

13 Tips for Managing a Major Incident

Posted by Vawns Murphy
on March 22, 2023

Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.

Value and ITSM – A View From The Boardroom

Posted by Simon Kent
on February 22, 2023

The interest in value has made a significant leap to the top spot for 2023 in the poll of what ITSM.tools readers want to hear about most. Here Simon Kent shares his opinions on value and ITSM.

Why Do Companies Need to Change ITSM Tool?

Posted by Stephen Mann
on February 20, 2023

Has anything changed with the traditional levels of ITSM tool churn? It’s time to get more industry data or, to be more precise, to obtain up-to-date insight into the state of ITSM tools and why organizations need to change ITSM tool. Please take this poll.

ITIL 4 Explained

Posted by Akshay Anand
on February 1, 2023

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.

How to Define, Measure, and Report IT Service Availability

Posted by Stuart Rance
on January 22, 2023

To measure, document, and report IT service availability in ways that will be helpful to your organization and your customers you need to do two things…

What is ITSM?

Posted by Stephen Mann
on January 20, 2023

What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.

ITSM in 2023 – the Real Value of Understanding Value Comes from Action

Posted by Stephen Mann
on January 10, 2023

We’ve been talking about enterprise service management since 2008, value since at least 2011, and employee experience since 2013. Yet we’re still listing them as ‘trends for 2023’. Something needs to change… this article explores.

What is ITIL?

Posted by Sophie Danby
on January 5, 2023

This article has been written to offer you as much insight as possible into ITIL 4 in a short time. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance.

The ITIL 4 Service Value System Explained

Posted by Sophie Danby
on January 2, 2023

Much has changed in ITIL 4 and thus there’s a lot to get one’s head around! This article quickly explains what the ITIL 4 service value system is and what it contains: the guiding principles, governance, service value chain, management practices, and continual improvement.

The ITIL 4 Service Value Chain Explained

Posted by Daniel Breston
on January 2, 2023

Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.

ITSM Help in 2023 – What Do You Need?

Posted by Sophie Danby
on November 30, 2022

Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.

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