eEght stand outs from the ITIL Practitioner Guidance publication

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

It’s not often that I admit to being excited by a new ITIL publication (ITIL Practitioner) – the popular IT service management (ITSM) best practice framework, formerly known as the IT...
What should we in ITSM be doing in relation to DevOps?

Why isn’t DevOps Delivering the Anticipated Benefits?

At a Gartner event for Infrastructure & Operations (I&O) professionals earlier this year, the following was tweeted by Gartner Research Director Ian Head: https://twitter.com/heafod/status/607054262015782912 Stating that, at this Gartner IOM Europe event,...

FEATURED ARTICLES

How to Get More Out of Your Investment in ITSM Training

I recently attended and presented at the IT in the Park conference in Edinburgh, an event which Vawns Murphy has succinctly summarized with key learnings...