ITIL Archives

ITIL 4 Continual Improvement Explained – A Quick Guide

Posted by Sophie Danby
on June 17, 2025

ITSM isn’t just about “keeping the lights on”; it’s also about delivering better services, experiences, and business outcomes over time. This is where the ITIL 4 continual improvement practice plays a critical role.

ITIL 4 Project Management – A Quick Overview

Posted by Stephen Mann
on June 4, 2025

The ITIL 4 Project Management Practice Guide is packed with practical, proven guidance that reflects the guidance of another globally adopted PeopleCert “property” – PRINCE2, the internationally respected project management framework.

Service Design in ITIL 4: A Quick Introduction

Posted by Sophie Danby
on May 20, 2025

This article shares what ITIL 4’s Service Design management practice is, its importance to ITSM, its key elements, its other ITIL 4 management practice dependencies, and the Service Design processes your organization can use to improve its IT service delivery.

Workforce and Talent Management in ITIL 4

Posted by Sophie Danby
on May 1, 2025

This article shares some Workforce and Talent Management practice content areas, highlighting common IT industry challenges and how your IT organization can leverage this guidance to improve team performance, retention, and leadership effectiveness.

ITIL 4 Relationship Management: A Quick Guide

Posted by Stephen Mann
on April 23, 2025

This article explores Relationship Management’s role in ITIL 4, how it differs from previous ITIL iterations, its key principles, and best practices for successful adoption in IT service management (ITSM) environments.

How to Build a CMDB for SMBs: A Best Practice Guide to Configuration Management

Posted by Jan Skrabanek
on April 2, 2025

A Configuration Management Database (CMDB) might sound like a tool for large enterprises, but here’s the great news: your small or medium-sized business (SMB) can benefit from it, too. In this article, you’ll learn how to create a CMDB that fits your business needs.

Change Enablement – What Change Management Became in ITIL 4

Posted by Sophie Danby
on March 11, 2025

Change enablement in ITIL 4 is the management practice of ensuring that changes to IT services and the IT infrastructure are implemented in a way that minimizes risk and disruption while maximizing value. This article calls out some of the key changes in the move from ITIL v3’s change management to ITIL 4’s change enablement.

How ITIL and Agile Can Coexist

Posted by Eusoph Simba
on February 25, 2025

ITIL and Agile are two of the most widely adopted IT frameworks. While ITIL is often associated with structured processes and governance, Agile emphasizes flexibility, collaboration, and rapid delivery. However, they can coexist and even complement each other to create a more robust ITSM strategy.

ITSM Trends for 2025

Posted by Sophie Danby
on January 15, 2025

This article shares the results of ITSM.tools ITSM Trends for 2025 content poll based on 176 responses. There are also insights into how ITSM trends have changed over time, some trend-related opinions, and links to existing trend-related ITSM.tools content that might still help.

ITIL 4 IT Service Management Practices

Posted by Akshay Anand
on January 6, 2025

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.

ITIL – The IT Service Management Framework (ITIL v3 and ITIL 4)

Posted by Sophie Danby
on January 5, 2025

This article has been written to offer you as much insight as possible into ITIL 4 in a short time. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance.

What’s ITSM? ITIL 4 Service Management

Posted by Stephen Mann
on January 3, 2025

What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.

How to Define, Measure, and Report IT Service Availability

Posted by Stuart Rance
on January 2, 2025

To measure, document, and report IT service availability in ways that will be helpful to your organization and your customers you need to do two things…

10 Key ITSM Principles and Best Practices

Posted by Vishnu Selvaraju
on December 5, 2024

Adhering to ITSM principles better positions your organization for long-term success – from ITIL adoption, through Knowledge-Centere Service, to streamlining change management. This article explains more.

Transition Legacy Systems to Modern IT Infrastructure with ITIL

Posted by Jack Williams
on August 28, 2024

Legacy tech challenges are not easily overcome, so in their attempts to overcome them, many organizations turn to ITIL as a possible framework for creating an organizational approach to mitigating the limitations of legacy systems.

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