Here are our articles on
ITIL
Adopting ITIL 4: Moving Organizations from Theory to Practice
This article looks to demonstrate the importance of the ITIL 4 service value system and how demand and opportunities enter the workflows in your organization.
What Does 2020 Hold for ITIL 4 and Its Adoption?
What does a host of ITSM tool vendor personnel, industry analysts, and training service providers think the year ahead will hold for ITIL 4, when asked: “How do you see ITIL 4 impacting the ITSM industry over the next few years?”
The Similarities and Differences between ITIL 4 and VeriSM
This article explores how the two service management approaches of ITIL 4 and VeriSM are either different or similar by going over their core concepts side-by-side – looking at governance, operational models, principles, and overall concepts.
How ITIL 4 Enhances Interoperability with Other Practices Such as DevOps
This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.
ITIL 4 Adoption – Where Are We Right Now?
With ITIL 4 the most requested ITSM topic for our 2020 articles, we’ve kicked off a short survey to look at how quickly the ITSM industry is likely to move with ITIL 4 adoption (and/or transition). It’s completely anonymous, so please kindly spare us one minute of your time to complete it?
6 ITIL Newbie Mistakes to Avoid
Are you back at work after completing your ITIL exams, wanting to make a difference by putting your newly minted ITSM qualification to work? Well, before you do, take the time to understand the mistakes that are commonly made by people, and their organizations, once ITIL qualified by reading this article.
Supporting Digital Transformation with ITSM and ITIL 4
What is the role of ITSM in supporting an organization’s journey to digital transformation in 2020 and beyond? This article explores.
ITIL v3 to ITIL 4 – There is a Way to Transition
Following the launch of ITIL 4 Foundation, the first stage of the ITIL update, AXELOS has now released the ITIL 4 Managing Professional Transition module. This article looks at its key concepts, who they’re applicable to, and provides advice on how to transition from ITIL v3 to ITIL 4.
Why Continual Improvement in ITSM is More Important Than You Think
Take a moment to think about continual improvement – you could think about the ongoing need, the concepts behind it, or you could just start with the words themselves – continual, improvement, and service for good measure. Here Joe the IT Guy takes a closer look using a rather yummy cake analogy.
ITIL 4 Dummies
Here Paul Wilkinson shares his “ITIL 4 Dummies” – it’s not meant to be derogatory, but instead is an attempt to get us to think, and draw some sensible conclusions, about the way we adopt ITIL. It’s time to stop being a “dummy” and stop giving too little thought or judgment as to what value you’re hoping ITIL will deliver.
8 Tips for Putting Your ITIL Qualification into Practice
If you’ve just taken your ITIL Foundation Certification exam or if you’ve still to take it and are thinking about how best to use your learning in the workplace, then this article is for you. Take a read of these eight tips for putting your new ITIL learning into practice.
The Why and What of Change Management (and Change Control)
Where does one start when looking at change management or change control as it’s now known in ITIL 4? It can be very daunting at the outset, but the steps outlined in this article should help to get you started, along with example KPIs to help you measure your success.