ITIL Articles

The Importance of Being Earnest (at Work): Why Employee Experience Matters

Creating the ‘joy of work’ and the ‘joy of working’ are two necessary conditions to creating a positive employee experience, says Akshay Anand. Here he dives deeper into why, as well as how using ITIL 4 guidance can help you to create an environment that is not only a pleasure to work in, but also one that offers rewarding and motivating work opportunities.

Getting Started with ITIL? Here are 5 Tips to Help

From incident management to problem management, managing changes to exploiting knowledge, here Joe the IT Guy shares his five top tips for successfully getting started with ITIL.

Deeper Insight into the Current State of ITIL 4 Adoption

In a previous article we presented the results of our ITIL 4 adoption survey. Here we dive deeper into some of the correlations to help establish the different views on ITIL 4 and its adoption across different role types.
Standard Service Model

Developing a Standard Service Model Using the ITIL 4 Guiding Principles

If you’re a large organization, or an IT service provider offering services to large enterprises, then reviewing your standard service model on a regular basis is imperative. Ensuring that it stays aligned with your business and IT strategy. This article explains why and how to create one if you haven’t already got one in place.
Continual Improvement

Seven Key Ingredients for Successful Continual Improvement

Continuous (or continual) improvement is something that every IT organization should have embedded in its practices. With that in mind, this article by Joe the IT Guy explains how to get the most from your continual improvement methods.
Prince2

Adopting ITIL 4 Using PRINCE2

While PRINCE2 and ITIL are commonly seen as separate bodies of IT management best practice, this article offers a connection between the two – explaining how your organization can use the PRINCE2 methodology to help with its adoption of ITIL 4.

ITIL 4 Adoption Levels – the News Will Surprise Many

One year on from the launch of ITIL 4, we ran an ITSM.tools survey to assess the level of its adoption across exam and qualification uptake, organizational use, and peoples’ expectations of benefits of the new body of ITSM guidance. The results will likely surprise you.
ITIL 4 risk management

Using ITIL 4 to Manage Risks

The global COVID-19 crisis has focused organizations on many things, including continuity planning and disaster recovery. However, it’s also highlighted the need for better risk management. This article from AXELOS looks at how various ITIL 4 practices will help your organization to better assess and manage risks.
Adopting ITIL 4

Adopting ITIL 4: Moving Organizations from Theory to Practice 

This article looks to demonstrate the importance of the ITIL 4 service value system and how demand and opportunities enter the workflows in your organization. 
ITIL4 a Crowdsourced Perspective

What Does 2020 Hold for ITIL 4 and Its Adoption?

What does a host of ITSM tool vendor personnel, industry analysts, and training service providers think the year ahead will hold for ITIL 4, when asked: “How do you see ITIL 4 impacting the ITSM industry over the next few years?”
ITIL 4 and VeriSM Compared

The Similarities and Differences between ITIL 4 and VeriSM

This article explores how the two service management approaches of ITIL 4 and VeriSM are either different or similar by going over their core concepts side-by-side – looking at governance, operational models, principles, and overall concepts.

How ITIL 4 Enhances Interoperability with Other Practices Such as DevOps

This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.

ITIL 4 Adoption – Where Are We Right Now?

With ITIL 4 the most requested ITSM topic for our 2020 articles, we’ve kicked off a short survey to look at how quickly the ITSM industry is likely to move with ITIL 4 adoption (and/or transition). It’s completely anonymous, so please kindly spare us one minute of your time to complete it?
ITIL Newbie Mistakes

6 ITIL Newbie Mistakes to Avoid

Are you back at work after completing your ITIL exams, wanting to make a difference by putting your newly minted ITSM qualification to work? Well, before you do, take the time to understand the mistakes that are commonly made by people, and their organizations, once ITIL qualified by reading this article.
ITIL4 Digital Transformation

Supporting Digital Transformation with ITSM and ITIL 4

What is the role of ITSM in supporting an organization’s journey to digital transformation in 2020 and beyond? This article explores.

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