Who We Are
The ITSM.tools Business Model
Different analyst firms and websites have different business models. Some offer its content freely, but charge vendor clients upfront to be included in ITSM tool reviews and reports. Others have subscription-paying clients with its content behind paywalls. ITSM.tools takes a different approach.
Firstly, our vendor tool reviews and reports are not pay-to-play. Vendor clients have the opportunity to purchase the licensing rights to any report, but only once it has been written and published on our site. In addition, vendor clients can purchase our services to create their own branded marketing content – whether this be blogs, white papers, eBooks, webinars, case studies, or other. Vendors do not have to pay to publish their own content on our website. Fees are only invoked if they would like one of our team to create bespoke content for them.
Secondly, IT professionals have free access to all the content that we, and our partners, create and post here. There is no paywall, nor do readers have to supply their personal details to access or download our content. An optional subscription to our mailing list is available should anyone wish to receive additional resources, news, and content.
We openly invite vendors, consultants, and IT professionals to volunteer useful and interesting content for our website. Submissions are free of charge, however we reserve the right to decline any content that does not adhere to our editorial guidelines. If you would like to submit your content for consideration, please email us at content@ITSM.tools or use our contact form.