11 Tips for Keeping Up with IT and Business Change

11 Tips for Keeping Up with IT and Business Change

There’s no doubt that the pace of IT and business change is continuing to quicken, with the ability of many IT organizations to keep up questionable. Is the issue the inability...
Facilitating Organizational Change in IT

11 Tips for Facilitating Organizational Change in IT

Eliciting or facilitating organizational change can be very difficult. Whether it be the adoption of DevOps or replacing your existing IT service management (ITSM) tool, getting management and then employee buy-in...
Service Management Practitioner

Are service management practitioners willing to change?

Way back in September 2012 I wrote an article about DevOps for Service Talk, the journal of itSMF UK. It was meant to be a wakeup call to my fellow IT...
DevOps and the Critical Questions

DevOps and the Critical Questions

My presentation at the upcoming itSMF UK conference is the latest iteration of my “Kill DevOps” talk. I presented the first version in 2014 in Beijing and have probably gone through...
7 Books Every ITSM Practitioner Should Read

7 Books Every ITSM Practitioner Should Read

When you made the decision to become an IT service management (ITSM) practitioner, in my opinion you also made the decision to be a leader in your organization. Now, you may...
How Improving Change Management Can Help to Improve Your Business

How Improving Change Management Can Help to Improve Your Business (and Win Friends!)

In the project management world, there’s a common diagram that states delivery is dependent upon scope, time, and cost. And that if you want to improve one of these, it will...
5 Practitioner Tips for Implementing an ITSM Tool

5 Practitioner Tips for Implementing an ITSM Tool

There’s a lot of IT service management (ITSM) tool implementation advice and tips available out there from analysts and consultant types. But if you want something closer to the action, here...
ITSM.tools Solution Snapshot Overview

ITSM.tools Solution Snapshots Overview

A big part of ITSM.tools is to create independent product reviews of IT service management (ITSM) solutions and ancillary products. Named “ITSM.tools Solution Snapshots” the aim is to provide the reader...
I Want What You Want: DevOps and ITSM

I Want What You Want: DevOps and ITSM

IT has been practicing omphaloskepsis – that’s navel gazing – since long before IT service management (ITSM) and DevOps were born. And now in “the age of many frameworks” we hear...
4 Change Management Tips to Avoid Change Advisory Bored-om

4 Change Management Tips to Avoid Change Advisory Bored-om

Do your change advisory board (CAB) meetings go on endlessly? Do you debate each change as if it was the first time anyone had seen it? Do those changes sometimes contain...

FEATURED ARTICLES

ITSM News: LANDESK + HEAT = Ivanti

Now that the dust has settled on the acquisition of LANDESK by HEAT’s owners, Clearlake Capital Group, to form "Ivanti", it’s worth me committing...