ITSM Articles

Are you looking to introduce experience management in your organization? No idea where to start? To help, this article by Sami Kallio outlines many of the common XLA mistakes that your organization will face when adopting an experience management approach.
This article by Stephen Mann walks through what he thinks should be atop of your list of ITSM priorities for 2021. From security to wellbeing, business resilience to machine learning, your number 1 priority is likely not what you think it should be…
This article by Stephen Mann takes a dive into the world of IT operations management (ITOM) and how it’s related to IT service management – attempting to offer a definition on what ITOM actually is and why it matters.