ITSM Articles

30 Free IT Ticket Templates for IT Service Desks

Posted by Vishnu Selvaraju
on January 16, 2025

IT ticket templates refine your team’s response process, allowing service desk agents to communicate swiftly with pre-drafted replies for common issues. Here are some examples you can use.

ITSM Trends for 2025

Posted by Sophie Danby
on January 15, 2025

This article shares the results of ITSM.tools ITSM Trends for 2025 content poll based on 176 responses. There are also insights into how ITSM trends have changed over time, some trend-related opinions, and links to existing trend-related ITSM.tools content that might still help.

CMDB vs. Asset Management – What’s the Difference?

Posted by Vishnu Selvaraju
on January 9, 2025

Capabilities like Configuration Management (with its Configuration Management Database (CMDB)) and Asset Management (and asset management tools) can help with ITSM. But what’s the difference – CMDB vs. Asset Management? This article explains what each is and how each helps.

The State of AI in ITSM 2025

Posted by Stephen Mann
on January 7, 2025

Last December, Atomicwork, PeopleCert, and ITSM.tools published a State of AI in IT 2025 report. This followed an early 2024 ITSM-focused report on AI adoption in North American IT organizations. This time, the IT element of the survey is global, thanks to the assistance of PeopleCert. This article shares some of the insights from the new data.

2025’s Hot ITSM Topics

Posted by Sophie Danby
on December 17, 2024

What IT service management (ITSM) help will you and your organization need in 2025? This is why we run our annual ITSM Topics poll – it’s good to know where you’ll likely focus next year and where others will be focusing, too. Plus, it provides a collective shout-out for assistance in certain ITSM areas.

Network Monitoring Tools for ITSM Pros: Device42, PRTG, and SolarWinds

Posted by Gilad Maayan
on December 10, 2024

Modern network monitoring tools are essential for providing ITSM professionals real-time visibility into their IT infrastructure. These tools automate the process of tracking devices, applications, and network traffic, allowing IT administrators to quickly identify and resolve issues.

10 Key ITSM Principles and Best Practices

Posted by Vishnu Selvaraju
on December 5, 2024

Adhering to ITSM principles better positions your organization for long-term success – from ITIL adoption, through Knowledge-Centere Service, to streamlining change management. This article explains more.

10 Common Challenges in Integrating DevOps with ITSM and How to Overcome Them

Posted by Anna Dzuiba
on December 3, 2024

Integrating DevOps with IT service management (ITSM) can be complex and presents various challenges. While the potential benefits—such as improved efficiency, faster response times, and enhanced service quality—are significant, obstacles often obstruct the path to successful integration.

ITOM vs. ITSM – Key Differences to Know

Posted by Vishnu Selvaraju
on November 28, 2024

Understanding the differences between ITOM (IT operations management) and ITSM (IT service management) is essential for businesses wishing to optimize the performance of their IT infrastructure and IT services. This article aims to help.

Machine Learning Ethics in ITSM

Posted by Tetiana Tsymbal
on November 26, 2024

AI is a game-changer in ITSM. But just because something is powerful doesn’t mean it’s without risk. We need machine learning ethics in ITSM. This article explains why.

ITSM24: The Top IT Service Management Learnings

Posted by Vawns Murphy
on November 19, 2024

The itSMF UK conference is one of the top IT service management (ITSM) industry events. It’s packed with exciting content that lets attendees stay current on ITSM best practices and industry trends. In this article, Vawns Murphy shares some of the highlights, along with tips and insights from the presenters.

8 IT Asset Management or ITAM Best Practices

Posted by Stephen Mann
on November 12, 2024

Organizations should adopt several IT asset management (ITAM) best practices to effectively manage IT assets. These help streamline operations, maintain control over assets, and optimize costs.

GenAI IT Service Management Use Case Examples

Posted by Patti Blackstaffe
on November 6, 2024

GenAI is the latest ITSM and ESM trend to drive changes in service management. This article offers GenAI ITSM examples to get you thinking.

Cloud-based IT Service Desk Software Explained

Posted by Vishnu Selvaraju
on October 31, 2024

This article examines what a cloud-based IT service desk encompasses, the advantages it can offer your company, and how it’s superior to on-premises systems.

Selling IT Service Management (ITSM) To The C-Suite

Posted by Luis Soares
on October 29, 2024

When selling ITSM, convincing senior management to invest in a new ITSM solution demands research and a strategic approach. Here’s how.

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.