Ultimately, enterprise service management is about taking the lessons we’ve learned in IT – in particular about service delivery and support – and applying them to the rest of the organization. Interested? To help, this article offers up four tips for getting started with enterprise service management.
This article brings together the 2020 opinions of a variety of people from 18 ITSM tool vendors and two support-professional membership bodies. These are people who have, if you stop to think about it, their fingers on the pulse of what’s happening in the ITSM industry right now…
This article looks at a recent report that offers guidance to IT deparments entitled “Brex-IT – How will public sector IT cope in 2020?” and discusses how the challenges highlighted within the report are applicable to service management in 2020.
At the start of this year, we asked our readers to vote on the ITSM-related content topics that they’d like to see helpful content published on in 2019 – this was used to guide our content throughout the year. Now, as we enter 2020, we’re doing the same thing again. Please take 30 seconds to vote.
Throughout 2019 there was a lot of buzz around ‘trends’ such as digital transformation, AI, and continued cloud adoption. So the question is, will 2020 be more of the same? Or should we expect to see new trends and focuses in the world of ITSM?
This article offers up a variety of ITSM statistics and tips to help you to improve your future ITSM capabilities, collected by Stephen Mann at the recent BMC Exchange event in London.
Here Steve Morgan shares nine critical ingredients for running your IT department in 2020 and beyond – and fear not, because the advice contained herein is just as relevant in 2020, as it was in 2010, and as it will be in 2030; with people being the number one important factor!
DevOps has changed the face of IT meeting the needs of business operations – from product design to the delivery stage. But the elephant in the room remains, in many cases, how to avoid a collision between DevOps and ITSM approaches. This article aims to help.
This article provides a list of free-to-access analyst reports (from the likes of Gartner, Forrester, and EMA) for 2019 that coincides with the publication of the most-coveted ITSM tool report going – the 2019 Gartner ITSM Magic Quadrant.
Ah, availability management. It sounds very comforting because we all want availability – especially when something is needed. But how easy is the availability management practice in ITSM and the new ITIL 4 best practice? This article explores.
For ITSM, ITAM, and security teams IT asset data is essential, but it can often be generated in silos. Instead, these teams should collaborate to ensure that they have all the insight into assets that they need. This article explains how this can be achieved, with IT asset data available to meet the needs of all three of ITSM, ITAM, and security teams.
From it no longer being an acronym to how the update better addresses recent trends, if you want to know more about what COBIT 2019 is and involves, then this article will give you all the important stuff you need to know, as quickly as possible.