A Change Advisory Board doesn’t need to be complicated. This article offers up a set of simple actions that will help to provide a light version of a CAB in any organization.
If the goal of your organization is to provide the right IT/business services to your customers, whether internal or external, service portfolio management is a vital step towards meeting governance requirements and delivering value.
A service portfolio solves a significant DevOps problem – it helps both the service provider and the business to understand and agree on the “why.” See how here.
A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.
Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.
Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?
