ITIL Articles

Constraint Space, Wiggle Room and Intelligent Disobedience

Posted by Ivor Macfarlane
on October 11, 2016

Intelligent disobedience is a concept that can – and should – apply to any aspect of ITSM. And done well it can deliver significant benefits. See more here.

4 Change Management Tips to Avoid Change Advisory Board-om

Posted by Duncan Watkins
on September 30, 2016

Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

Posted by Stephen Mann
on June 30, 2016

So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?

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