Articles tagged with Continual Service Improvement

ITIL 4 Continual Improvement Explained

ITIL 4 Continual Improvement Explained – A Quick Guide

ITSM isn’t just about “keeping the lights on”; it’s also about delivering better services, experiences, and business outcomes over time. This is where the ITIL 4 continual improvement practice plays a critical role.

Continual Improvement

#ITSM: 7 Key Ingredients for Continual Improvement

Continuous (or continual) improvement is something that every IT organization should have embedded in its practices. With that in mind, this article by Joe the IT Guy explains how to get the most from your continual improvement methods.

Continual Improvement Register

Do You Need to Invest in Your Continual Improvement Register?

When undertaking continual improvement it’s advisable to have a list of what you’d like to improve, which ITIL 4 calls a Continual Improvement register, and this article by Joe the IT Guy looks at what’s needed to keep your continual improvement register useful.

Why Continual Improvement in ITSM is More Important Than You Think

Why Continual Improvement in ITSM is Important

Take a moment to think about continual improvement – you could think about the ongoing need, the concepts behind it, or you could just start with the words themselves – continual, improvement, and service for good measure.  Here Joe the IT Guy takes a closer look using a rather yummy cake analogy.

ITSM Data Quality Management Issues

7 Common ITSM Data Quality Management Issues

This article by Mikko Juola digs into the problem of bad ITSM data, describing the seven most-common data-quality management issues he sees when offering data-quality-improving capabilities to customers; including no data ownership and missing skillsets.

Adopting ITIL

Adopting ITIL: The Process Edition

We must stop treating the processes in ITIL as discrete units, where “paint-by-numbers” is a viable approach, says Kaimar Karu. Remember: it’s not about processes, it’s about value and services, and the “how” of every process or concept matters only when the “why” is first successfully addressed.

The Future of IT Service Management

The Past and Future of IT Service Management

IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.