Automation & AI Articles

What happens when machine learning leads to the crash of your IT systems, shuts down servers and applications, or takes actions you cannot have control over? Machine learning is the foundation of AIOps and automation, but to what extent can we depend on it, and how reliable is it?
Knowledge hoarding is a big challenge organizations face today. To this end, AI-enabled tools have considerable potential to manage data and help organizations to transform people’s experiences and knowledge accumulated over time into collective knowledge for the organization.
The typical patch management process consists of much more than simply implementing the update. Alongside the physical deployment, each organization will have its own change management process. This work can be tedious, thankless, and time-consuming. This article offers help to make patching easier.
Looking for a little ‘secret sauce’ behind chatbot success? This chatbot manifesto provides a list of 20 ‘do’s’ and ‘don’ts’ when it comes to using chatbots in your organization.