The 25 Best ITSM Blog Sites in 2026
If you still read ITSM blogs or articles, then you might be struggling to find places to look. To help, here’s a curated list of the 25 best ITSM blog sites in 2026, with a critical look at AI-generated content and SME-led insights.
The 2026 ITSM Risks Leaders Are Underestimating
The biggest ITSM risks for 2026 span four areas: people challenges, including exclusion and talent shortages, process maturity gaps in AI adoption, technology risks from unauthorized AI use and poor data quality, and value delivery failures from focusing on tools over outcomes.
How to Build a High-Value Process Library for IT Service Management
For ITSM teams that want to transition from documenting processes to creating process maps that deliver value, are trusted, and last the course, the starting point is treating them as more than just process maps. However, a robust process library requires the right “inputs” before it can drive the right “outputs.” All is explained here.
IBM Licensing Audit Guide – What ITSM Pros Need to Know
This brief guide explains what happens during an IBM license audit, why they occur, how to prepare, and what outcomes you can expect. So you or other ITSM or ITAM professionals can approach the audit process with confidence and control.
Beginner’s Guide to IT Support Ticketing Systems: How IT Tickets Really Work
The concept of ticketing systems might be alien to a new starter in IT support. This article explains how IT ticketing systems work, from ticket creation to resolution. A beginner’s guide to IT tickets, workflows, and best practices.
10 Common IT Help Desk Issues and How to Fix Them (Step-by-Step Guide)
This article shares the 10 most common IT help desk issues, why they keep happening, and how IT support teams can efficiently fix them.
ITIL 4 Management Practices Explained: Full List and Purposes
A lot changed in ITIL 4, and not just the move from ITSM processes to service management practices. The way the practices are described also shifted. This article shares all 34 of ITIL 4’s management practices with their purposes, along with the context practitioners need to see how they fit together in a live ITSM function.
What Is IT Service Management (ITSM)? Why Finding a Formal ITSM Definition Is Now So Hard
Where can you go to find a formal ITSM definition? And by formal, I mean one that you can quote without people taking issue with it, thanks to the nature of its source. This article looks at what’s available in 2026.
AI-Assisted Service Desks
If you’re wondering about AI-assisted service desks, this article and the videos it links to are for you. Discover how AI-assisted service desks transform ITSM, especially for lean teams – improving speed, experience, and scalability across the business.
ITIL 4 Explained: Framework, Practices, and Key Changes
Akshay Anand, Lead Architect for the ITIL update, gives the lowdown on ITIL 4: the new service value system, the four dimensions, the updated guiding principles originally found in ITIL Practitioner, and the change from processes to practices. ITSM changed with ITIL 4, and it will continue to change. This article covers what practitioners still need to know.
Context-Aware Remote Support – the Future of IT Service Management
No matter where an employee is, they expect consumer-grade speed and simplicity. However, their issues are increasingly intertwined with complex networks of devices, SaaS applications, VPNs, and networks that you may not fully control. In this article, discover how context-aware remote support closes the IT resolution gap, reduces MTTR, improves security, and transforms ITSM for hybrid work.
ITIL Best Practices: How to Improve IT Service Management in 2026
This article shares everything you need to know about ITIL best practices, including seven ways they enhance the end-user experience.
What Is ITIL? Complete Definition, Benefits, & Evolution (2026 Guide)
A short primer on ITIL 4 and ITIL v5 for anyone getting up to speed quickly. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance, this article covers what practitioners need to know to work with the framework, plus where to go for the deeper detail once the basics are in.
Comprehensive ITSM Tools List 2026: Compare Top ITSM Platforms
Are you looking for a new IT service management (ITSM) tool? If so, do you know what your options are? Here we provide an overview of 42 ITSM tools to suit organizations of all different sizes and ITSM maturity.
What is Enterprise Service Management? A Complete Guide to ESM
While the concept of enterprise service management (ESM) has been around for well over a decade, the terminology isn’t necessarily something that people are aware of. So, in this article, Sophie Danby attempts to explain everything you need to know about it.