The Current State of ESM and Digital Transformation
ITSM.tools has a new Enterprise Service Management and Digital Transformation survey running in conjunction with AXELOS to provide the industry with fresh adoption data, plus guidance and inspiration. Please take the survey 🙂
Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?
Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.
8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?