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Tag: AXELOS

The Current State of Enterprise Service Management and Digital Transformation

ESM and Digital Transformation

ITSM.tools has a new Enterprise Service Management and Digital Transformation survey running in conjunction with AXELOS to provide the industry with fresh adoption data, plus guidance and inspiration. Please take the survey 🙂

Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?

ITSM Training

Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

ITIL Practitioner

So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?

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