Good Attitudes Are Still Prevalent in ITSM
Here Ivor Macfarlane illustrates some of the conversations that he had as part of a new initiative – ITSM Genie Bar. Take a look.
Change Management
The Why and What of Change Management
Struggling with change management? This article will attempt to provide some assistance in helping you along with your change management journey.
Who Has Adopted Which ITSM and ITIL Processes?
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITIL processes without a global survey.
A Year’s ITSM Learning in a Single Blog
From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.
How Improving Change Management Can Help to Improve Your Business (and Win Friends!)
Better change management is critical to improving technology delivery, but how do you go about achieving it? Here Rebecca Beach shares her experience.
4 Change Management Tips to Avoid Change Advisory Bored-om
Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.