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ITSM Genie Bar
Conferences

Good Attitudes Are Still Prevalent in ITSM

Ivor Macfarlane -
1
Change Management Robot
ITSM

The Why and What of Change Management

Marc Gourvenec -
1
Who Has Adopted Which ITSM and ITIL Processes?
ITIL

Who Has Adopted Which ITSM and ITIL Processes?

Stephen Mann -
7
A Year’s ITSM Learning in a Single Blog
Conferences

A Year’s ITSM Learning in a Single Blog

Greg Hall -
1
How Improving Change Management Can Help to Improve Your Business
ITSM

How Improving Change Management Can Help to Improve Your Business (and...

Rebecca Beach -
0
4 Change Management Tips to Avoid Change Advisory Bored-om
ITSM

4 Change Management Tips to Avoid Change Advisory Bored-om

Duncan Watkins -
7

FEATURED ARTICLES

ABC ITSM Initiative
ITSM

Will the ABC Iceberg Sink YOUR ITSM Initiative?

Paul Wilkinson -
2
I was recently invited to a BCS event to conduct an Attitude, Behavior, Culture (ABC) workshop showing how ABC (part of the ITIL practitioner...
10 Tips for IT-Support Chat Success

10 Tips for IT-Support Chat Success

Why does self-service fail?

Your IT Self-Service Initiative Failed – Why?

IT in the Park

ITSM Tips: Lessons Learned from IT in the Park

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