ITSM Benefits Explained
There are many available IT service management (ITSM benefits), but as with any benefits, an organization’s ability to reap them will depend on how well they adopt ITSM best practices. This article shares the types of benefits your organization could reap from ITSM.
ITSM Quick Wins Explained
“ITSM quick wins” are considered “quick” because they don’t need long-term planning, and “wins” because they result in a positive outcome or a step toward achieving a bigger goal. This article shares some examples of ITSM quick wins.
Facilitating Change Management with Kotter’s 8-step Model
Kotter’s 8-step Model provides a comprehensive approach to change management and has been widely adopted globally. This article explains the model and how it helps with change management and enablement.
Everything You Need to Know About ITIL Service Portfolio Management
This article covers everything you need to know about ITIL service portfolio management. Specifically, what a service portfolio is, how it works, and how it can be implemented to improve ITSM.
What ITSM Pros Need to Know About CMDBs
In this article we explore the key benefits of CMDBs, provides 10 key steps for building a successful one, and explains the differences between a CI and an IT asset.
The Win(d)s of Change Management – DevSecOps
As part of helping your organization to take a practical and pragmatic approach to change management, the final article in this series looks at change and configuration management, and change management and DevSecOps.
The Win(d)s of Change Management – adoption advice
In the second part of this series, Gary Percival provides advice on how to adopt a practical and pragmatic approach to change management in the new business and IT worlds.
Emergency Changes – How Preparation Helps to Reduce Risk
Here Joe the IT Guy shares three tips to consider, and apply, before committing your organization to the risk of an emergency change, from questioning the change’s emergency status to taking the time required to make the best decision possible.
The Win(d)s of Change Management – new thinking in change management
This is the first in a three-part series of ITSM articles about the new thinking in change management that offers a practical and pragmatic approach to managing change in the new business and IT worlds.
6 Common ITIL Newbie Mistakes to Avoid
Are you back at work after completing your ITIL exams, wanting to make a difference by putting your newly minted ITSM qualification to work? Well, before you do, take the time to understand the mistakes that are commonly made by people, and their organizations, once ITIL qualified by reading this article.