Change management processes and procedures should be created from the ground up, with scalability, standardization, risk mitigation, and efficiency all at the core. But when defining your process, how do you know when a change notification is sufficient and when an approval is required for a change?
Here Ivor Macfarlane illustrates some of the “good attitudes” conversations that he had as part of a new initiative – ITSM Genie Bar. Take a look.
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.
From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.
Better change management is critical to improving technology delivery, but how do you go about achieving it? Here Rebecca Beach shares her experience.
Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.