Articles tagged with COBIT

DevOps and ITSM

I Want What You Want: DevOps and ITSM

Steve Chambers October 4, 2016

What makes ITSM and DevOps different? And how can you get them to “play nice” while acknowledging their differences? Stevie Chambers gives his view here.

The Future of IT Service Management

The Past and Future of IT Service Management

Stuart Rance September 22, 2016

IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.