What ITSM Help Will You Need in 2024?

ITSM Help for 2024

Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.

Bringing Agile Into Service Management

Agile Service Management

Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben Franzen shares his experience-based insights.

The ITIL 4 Service Value Chain Explained

ITIL 4 Service Value Chain

Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.

ITSM Help in 2023 – What Do You Need?

ITSM Help 2023

Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.

Why Understanding Risks Improves Your Decision-making

Understanding Risks Improves Decision-making

Decision-making is such a critical business component that any decision-making is to be encouraged as long as you learn and adapt based on the outcome. And here there’s an important link to understanding risks.

Story Points – Are They a Useful Agile Tool?

Agile Story Points

This article looks at how story points are used across organizations, with advice on their best application in respect of two common hindrances in the proper application of story points in agile teams.

How to Understand What “Being Agile” Means

Being Agile

Being agile seems to be “the new black” in the IT industry, and customers increasingly expect their service providers to be agile. But what does this mean and how do you achieve it? This article explains.