What ITSM Help Will You Need in 2024?
Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.
Bringing Agile Into Service Management
Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben Franzen shares his experience-based insights.
Agile Enablement in IT Infrastructure Services and Operations
Can we implement Agile methods, practices, and principles in IT infrastructure support services and operations? The answer is ‘yes’, and this article explores the many ways ‘how’.
The ITIL 4 Service Value Chain Explained
Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.
ITSM Help in 2023 – What Do You Need?
Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.
Why Understanding Risks Improves Your Decision-making
Decision-making is such a critical business component that any decision-making is to be encouraged as long as you learn and adapt based on the outcome. And here there’s an important link to understanding risks.
Story Points – Are They a Useful Agile Tool?
This article looks at how story points are used across organizations, with advice on their best application in respect of two common hindrances in the proper application of story points in agile teams.
Mundane to Motivating: Transform your Retrospectives
Retrospectives are a vital cog in the rhythm of every agile team. But how do you keep them motivating? To help, this article offers up advice for transforming them from mundane to motivating.
How to Understand What “Being Agile” Means
Being agile seems to be “the new black” in the IT industry, and customers increasingly expect their service providers to be agile. But what does this mean and how do you achieve it? This article explains.
12 Books Every ITSM Practitioner Should Read
Ready to invest more in yourself? Here Earl Begley shares a list of 12 books and publications to read AND utilize to improve your leadership skills as an ITSM practitioner.