Here Ian Aitchison introduces his concept of “Artificially Intelligent Service Management,” described as ITSM, but with a rich and creamy layer of artificial intelligence on top – like icing on a cake. Sound hungry? We mean interested… click-through to read more.
In this article Sarah Lahav discusses the important role that service management has to play in enabling businesses to be more progressive, and shares her thoughts on what IT organizations need to do to be successful in delivering enterprise service management and, thus, increased business value.
Thoughts on the most interesting stats in the latest HDI report: The State of Today’s IT: Process Maturity, Business Alignment and Digital Transformation.
With non-IT supporting processes, such as HR’s, there’s no need for significant differences between (the management of) them and IT’s. Here we explain why.
ITSM best practice is a great thing, but being prescriptive can lead to failure. Here’s some advice for ITSM Practitioners on how ITSM practitioners can use best practice better.
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
Using IT service management (ITSM) practices and an ITSM tool outside of IT is a very popular trend. But how do you do it successfully?
From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.
How do we structure an Enterprise Service Management (ESM) roadmap to gain value quickly? Chris Rydings offers his tips for success.
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