ITIL Archives

ITIL Capacity and Performance Management: A Complete Guide for Reliable IT Services

Sophie Danby July 22, 2025

Some ITSM practices get widely adopted and closely managed, often using ITIL best practice. Others, like capacity and performance management, receive far less attention despite being just as essential when things go wrong. This article covers what the ITIL capacity and performance management practice does, why it deserves more airtime, and how ITSM teams can put it to work.

ITIL 4 Continual Improvement: How to Drive Ongoing Value and Better IT Services

Sophie Danby June 17, 2025

ITSM isn’t just about keeping the lights on. It’s also about delivering better services, better experiences, and better business outcomes over time. The ITIL 4 continual improvement practice is what makes that possible, and this article walks through how it works, what it covers, and how ITSM teams can put it to use without turning it into a paper exercise.

ITIL 4 Project Management – A Quick Overview

Stephen Mann June 4, 2025

The ITIL 4 Project Management Practice Guide reflects the guidance of PRINCE2, the internationally recognized project management framework and another PeopleCert-owned property. This article walks through what the ITIL 4 practice covers, how it aligns to PRINCE2, and how ITSM teams already running the framework can integrate it into service delivery without duplicating effort.

ITIL 4 Service Design Explained: From Planning to Delivery

Sophie Danby May 20, 2025

ITIL 4’s Service Design management practice covers how services are shaped before they hit production. This article walks through what the practice is, its role in ITSM, its key elements, its dependencies on other ITIL 4 practices, and the Service Design processes an organization can use to improve IT service delivery.

Workforce and Talent Management in ITIL 4: A Practical Guide for IT Leaders

Sophie Danby May 1, 2025

This article shares some Workforce and Talent Management practice content areas, highlighting common IT industry challenges and how your IT organization can leverage this guidance to improve team performance, retention, and leadership effectiveness.

ITIL 4 Relationship Management: Guide to Building Strategic IT-Business Partnerships

Stephen Mann April 23, 2025

This article explores Relationship Management’s role in ITIL 4, how it differs from previous ITIL iterations, its key principles, and best practices for successful adoption in IT service management (ITSM) environments.

How to Build a CMDB for SMBs: A Best Practice Guide to Configuration Management

Jan Skrabanek April 2, 2025

A Configuration Management Database (CMDB) might sound like a tool for large enterprises, but here’s the great news: your small or medium-sized business (SMB) can benefit from it, too. In this article, you’ll learn how to create a CMDB that fits your business needs.

How ITIL and Agile Can Coexist: Balancing Structure and Speed in ITSM

Eusoph Simba February 25, 2025

ITIL and Agile are two of the most widely adopted IT frameworks. While ITIL is often associated with structured processes and governance, Agile emphasizes flexibility, collaboration, and rapid delivery. However, they can coexist and even complement each other to create a more robust ITSM strategy.

How Blockchain Will Transform ITSM Capabilities

Farooq Hussain February 12, 2025

Blockchain is a technology often associated with cryptocurrencies. However, it can potentially revolutionize ITSM because its ability to provide transparency, security, and immutability across processes makes it a natural fit for tackling many of ITSM’s pain points.

Top ITSM Trends to Watch in 2025

Sophie Danby January 15, 2025

This article shares the results of ITSM.tools ITSM Trends for 2025 content poll based on 176 responses. There are also insights into how ITSM trends have changed over time, some trend-related opinions, and links to existing trend-related ITSM.tools content that might still help.

ITIL Guiding Principles Explained: What They Are & Why They Matter

Sophie Danby January 12, 2025

The ITIL guiding principles were first introduced in 2016’s ITIL Practitioner guidance. ITIL 4 refined these to seven guiding principles and this article shares what they are and how they help with ITSM.

The ITIL Four Dimensions of Service Management

Sophie Danby January 2, 2025

The Four Dimensions of Service Management were introduced in ITIL 4, with the perspectives collectively crucial to understanding service value creation for stakeholders, including customers. This article explains how.

2025’s Hot ITSM Topics

Sophie Danby December 17, 2024

What IT service management (ITSM) help will you and your organization need in 2025? This is why we run our annual ITSM Topics poll – it’s good to know where you’ll likely focus next year and where others will be focusing, too. Plus, it provides a collective shout-out for assistance in certain ITSM areas.

ITSM Principles: Key Foundations and Best Practices for Effective Service Management

Vishnu Selvaraju December 5, 2024

Adhering to ITSM principles better positions your organization for long-term success – from ITIL adoption, through Knowledge-Centere Service, to streamlining change management. This article explains more.

What Do You Need From ITSM Tool Accreditation Schemes?

Stephen Mann October 24, 2024

The PeopleCert ITIL-Accredited Tool Vendors (ATV) Programme wants to increase the value ITSM tool accreditation schemes provide. But what could and should be done to enhance ITSM tool accreditation schemes such as the ATV Programme?

Articles tagged with ITIL