Change enablement in ITIL 4 is the management practice of ensuring that changes to IT services and the IT infrastructure are implemented in a way that minimizes risk and disruption while maximizing value. This article calls out some of the key changes in the move from ITIL v3’s change management to ITIL 4’s change enablement.
ITIL and Agile are two of the most widely adopted IT frameworks. While ITIL is often associated with structured processes and governance, Agile emphasizes flexibility, collaboration, and rapid delivery. However, they can coexist and even complement each other to create a more robust ITSM strategy.
Blockchain is a technology often associated with cryptocurrencies. However, it can potentially revolutionize ITSM because its ability to provide transparency, security, and immutability across processes makes it a natural fit for tackling many of ITSM’s pain points.
Kotter’s 8-step Model provides a comprehensive approach to change management and has been widely adopted globally. This article explains the model and how it helps with change management and enablement.
This article shares the results of ITSM.tools ITSM Trends for 2025 content poll based on 176 responses. There are also insights into how ITSM trends have changed over time, some trend-related opinions, and links to existing trend-related ITSM.tools content that might still help.
The ITIL guiding principles were first introduced in 2016’s ITIL Practitioner guidance. ITIL 4 refined these to seven guiding principles and this article shares what they are and how they help with ITSM.
The Four Dimensions of Service Management were introduced in ITIL 4, with the perspectives collectively crucial to understanding service value creation for stakeholders, including customers. This article explains how.
What IT service management (ITSM) help will you and your organization need in 2025? This is why we run our annual ITSM Topics poll – it’s good to know where you’ll likely focus next year and where others will be focusing, too. Plus, it provides a collective shout-out for assistance in certain ITSM areas.
Adhering to ITSM principles better positions your organization for long-term success – from ITIL adoption, through Knowledge-Centere Service, to streamlining change management. This article explains more.
The PeopleCert ITIL-Accredited Tool Vendors (ATV) Programme wants to increase the value ITSM tool accreditation schemes provide. But what could and should be done to enhance ITSM tool accreditation schemes such as the ATV Programme?
While there are many benefits from IT asset management (ITAM) adoption, organizations can still face challenges in implementing and maintaining effective ITAM practices. This article outlines the common ITAM adoption challenges.
Legacy tech challenges are not easily overcome, so in their attempts to overcome them, many organizations turn to ITIL as a possible framework for creating an organizational approach to mitigating the limitations of legacy systems.
Managed service providers (MSPs) deliver various IT services to businesses, ranging from network management to disaster recovery. While managed security service providers (MSSPs) specialize in delivering security-centric services, differentiating them from generic MSPs. This article shares ten ITIL best practices that can apply to both MSPs and MSSPs.
This article asks: where are we now with ITIL and ITSM tools? In particular, customer organization needs for ITIL-focused ITSM tool certification schemes.
Whether your organization is just starting out or looking to elevate its current service desk operations, this article shares insights and points to practical tips on improvement. It’s a sneak peek at what’s included in the Sunrise Software “A Guide on How to Become the Best Service Desk” guide.