Articles tagged with ITIL

2026 ITSM Trends

2026 ITSM Trends: What the Community Actually Wants Help With

Each year we ask the ITSM community what topics they want help with. Here are the 2026 results, how priorities have changed over six years, and what it all means. Spoiler: GenAI has fallen off a cliff and nobody wants to talk about people anymore.

How to Build a High-Value Process Library for ITSM

How to Build a High-Value Process Library for IT Service Management

For ITSM teams that want to transition from documenting processes to creating process maps that deliver value, are trusted, and last the course, the starting point is treating them as more than just process maps. However, a robust process library requires the right “inputs” before it can drive the right “outputs.” All is explained here.

ITIL 4 explained

ITIL 4 Explained: Framework, Practices, and Key Changes

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices. ITSM changed with ITIL 4 and will conntinue to change.

Service Model Development Using ITIL 4

Service Model Development Using ITIL 4 for Effective Service Delivery

If you’re a large organization, or an IT service provider offering services to large enterprises, then reviewing your standard service model on a regular basis is imperative. Ensuring that it stays aligned with your business and IT strategy. This article explains why and how to create one if you haven’t already got one in place.

ITIL 4 Service Value Chain

ITIL 4 Service Value Chain: Model, Activities, and Examples

Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.

A clear overview of ITIL (Version 5)

ITIL (Version 5): What’s Known about ITIL Version 5

An impartial (at least on the author’s part) early look at ITIL (Version 5): why it exists, what’s changed, new certification paths, AI governance, and practitioner reactions. More will follow but this is hopefully an easy-to-read snapshot.

Anti-Powernoia Guide

The Anti-Powernoia Practical Implementation Guide

A candid, experience-based guide to ITSM implementation failures caused by power and fear. Learn how Powernoia distorts ITIL practices, metrics, and tools – and what to measure instead to preserve dignity, trust, and real service excellence.