Can we implement Agile methods, practices, and principles in IT infrastructure support services and operations? The answer is ‘yes’, and this article explores the many ways ‘how’.
Kanban is a popular work – or workflow – management tool, especially in the worlds of Lean, Agile, and Devops? But how do you get started with Kanban boards? And more importantly, how do you make them successful? This article provides 10 key tips to help.
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.