ITSM Articles

DevOps: 5 Tips to Tear Down the “Wall of Confusion”

Posted by Doug Tedder
on January 12, 2017

If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…

ITSM Influencers: In ITSM, Where Do the Good Ideas Come From?

Posted by Ivor Macfarlane
on January 5, 2017

Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?

11 Tips for Keeping Up with IT and Business Change

Posted by Sophie Danby
on January 4, 2017

There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?

Who Has Adopted Which ITSM and ITIL Processes?

Posted by Stephen Mann
on December 14, 2016

Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.

What Advice Would You Give Your CIO?

Posted by Sophie Danby
on December 13, 2016

We ask several people “what would be your number one piece of advice for a CIO?” Interestingly, the responses were very varied.

What CIOs Can Do Now to Be Ready for Tomorrow

Posted by Joe LeCompte
on December 8, 2016

There’s no crystal balls to predict the future, but there’s are things that CIOs can start doing now to better position themselves for sustained success.

Considering Using Your ITSM Tool Beyond IT? Do Your ESM Homework First!

Posted by Elina Pirjanti
on December 6, 2016

Using IT service management (ITSM) practices and an ITSM tool outside of IT is a very popular trend. But how do you do it successfully?

A Year’s ITSM Learning in a Single Blog

Posted by Greg Hall
on November 28, 2016

From using serious play to better understand situations to being more practical about change, Greg Hall discusses his key takeways from ITSM16.

Leveraging the Power of Service Management

Posted by Chris Rydings
on November 22, 2016

How do we structure an Enterprise Service Management (ESM) roadmap to gain value quickly? Chris Rydings offers his tips for success.

Getting Digital at BMC Exchange London

Posted by Stephen Mann
on November 21, 2016

A mix of soundbites, statistics, and more substantial points from BMC Exchange. Along with what ITSM pros should be thinking about in 2016 and beyond.