The 4th Industrial Revolution Needs a Focus on People Not Technology
Many technology evangelists have been pontificating about a new, fourth industrial revolution, but it won’t happen. Why? PEOPLE.
8 Tips for Self-Service Success
There are a number of other opportunities to increase the odds of self-service success, here Simon Johnson of Freshservice discusses his eight tips.
IT Is Too Important to Leave to IT – Involve BRM
This article looks at a number of things that need to be considered and addressed, including BRM, if we’re ever going to improve how we deliver corporate IT.
Solution Snapshot – Alemba vFire v9.7
This is an in-depth review of the ITSM tool Alemba (vFire Version 9.7), covering areas such as: solution functionality, technology, pricing, and strategy.
Will the ABC Iceberg Sink YOUR ITSM Initiative?
“ITIL can help your ITSM initiatives and challenges with Attitude, Behavior, and Culture, but only if you adopt it correctly!” Says Paul Wilkinson
Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?
Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.
IT Staff Motivation: Don’t Let Work Steal the Fun
Here, Adam Haylock discusses one of seven key ways to succeed in a modern organization, and it’s a lot simpler than you might think…
Buying a New ITSM Tool – the Theory vs. the Practice
Here we explain how the next time you’re looking to invest in a new ITSM tool you need to think about your selection process in a slightly different way.
Change – Being Prepped to Pop
Change management continues to be a hot topic for ITSM pros, but we need to focus not just on the tech but on the pace of change within the human psyche.
3 Things ITSM Practitioners Need to Stop Doing
ITSM best practice is a great thing, but being prescriptive can lead to failure. Here’s some advice for ITSM Practitioners on how ITSM practitioners can use best practice better.
Solution Snapshot – SysAid Winter 17 Release
This is an in-depth review of the ITSM tool SysAid (Winter 17 Release), covering areas such as: solution functionality, technology, pricing, and strategy.
Survey Results: Why Companies Change ITSM Tool
Here we outline survey results related to the continued high levels of ITSM tool churn, what reasons people give for changing tool, and what it maybe means.
User Feedback: What Should an IT Department Measure?
Here we look at how to successfully measure user satisfaction, and we take a look at benchmark data from HappySignals to see what you should be measuring.
The Year that Service Integration and Management Gets Serious
Service integration and management is rapidly growing in popularity. But what is it? How can you benefit from it? More importantly, why should you care?
Speed as Strategy: Building a World of Responsive Enterprises
How does your organization cope with the current acceleration of speed? How do you stay in control in this fast changing world? The answer is simple…