This is our Privacy Policy

This is the internet privacy policy for https://itsm.tools (the “Website”). This website is the property of Quick Content Ltd. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via https://itsm.tools or via email. This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

Information We Collect

In operating our Website we may collect and process the following data about you:

Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, page statistics, and other communication data.
Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally, it’s statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It’s used by us to analyze how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

For more information on cookies you can read the guidance at All About Cookies.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information that you’ve requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you’ve consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
If you’re an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your country of residence or age group.
Please be advised that whilst we collect country of residence and job titles on most of our data collection forms, this is only used as indicative information when positioning anonymous survey results.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you’re responsible for keeping this password confidential.

Disclosing Your Information

We don’t disclose your personal information to third parties. The only mitigating circumstances in which your information would be shared is in any event where we’re legally required to do so, or to assist fraud protection and minimize credit risk.

Third Party Links

You might find links to third party ITSM websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.