ITIL and Agile are two of the most widely adopted IT frameworks. While ITIL is often associated with structured processes and governance, Agile emphasizes flexibility, collaboration, and rapid delivery. However, they can coexist and even complement each other to create a more robust ITSM strategy.
What IT service management (ITSM) help will you and your organization need in 2025? This is why we run our annual ITSM Topics poll – it’s good to know where you’ll likely focus next year and where others will be focusing, too. Plus, it provides a collective shout-out for assistance in certain ITSM areas.
Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.
Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben Franzen shares his experience-based insights.
Can we implement Agile methods, practices, and principles in IT infrastructure support services and operations? The answer is ‘yes’, and this article explores the many ways ‘how’.
Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.
Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.
Decision-making is such a critical business component that any decision-making is to be encouraged as long as you learn and adapt based on the outcome. And here there’s an important link to understanding risks.
This article looks at how story points are used across organizations, with advice on their best application in respect of two common hindrances in the proper application of story points in agile teams.
Retrospectives are a vital cog in the rhythm of every agile team. But how do you keep them motivating? To help, this article offers up advice for transforming them from mundane to motivating.
Being agile seems to be “the new black” in the IT industry, and customers increasingly expect their service providers to be agile. But what does this mean and how do you achieve it? This article explains.
Ready to invest more in yourself? Here Earl Begley shares a list of 12 books and publications to read AND utilize to improve your leadership skills as an ITSM practitioner.
This article by Joe the IT Guy takes a look at the benefits of Kaizen, the key roles involved, the Kaizen process, and how to get started with carrying out kaizen-based improvements.
Here Daniel Breston takes a look at IT service management Maturity Matrices and why predescribed ones will never work right for your organization, and how you should instead approach them.
Kanban is a popular work – or workflow – management tool, especially in the worlds of Lean, Agile, and Devops? But how do you get started with Kanban boards? And more importantly, how do you make them successful? This article provides 10 key tips to help.
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