Articles tagged with ITIL Practitioner

Agile and ITSM

Bringing Agile and ITSM Together for Better IT and Business Outcomes

Nancy Louisnord November 21, 2018

Here Nancy Van Elsacker Louisnord provides insight into how service desk professionals can bring together the agile methodology and IT service management (ITSM) for increased value creation; and looks at the current uptake of Agile in ITSM referencing latest industry statistics.

How Important is ITIL, and Other Certifications

How Important is ITIL, and Other Certifications, to IT Service Desk Staff?

Stephen Mann September 26, 2018

How relevant is ITIL right now, especially for IT service desks and service desk agents? If you want some hot-off-the-press insight, new research data from HDI – in its 2018 Technical Support Practices & Salary Report – offers two perspectives on the value of ITIL certification to North American service desk agents.

Adopting ITIL

Adopting ITIL: The Process Edition

Kaimar Karu August 14, 2018

We must stop treating the processes in ITIL as discrete units, where “paint-by-numbers” is a viable approach, says Kaimar Karu. Remember: it’s not about processes, it’s about value and services, and the “how” of every process or concept matters only when the “why” is first successfully addressed.

The Future of IT Service Management

The Past and Future of IT Service Management

Stuart Rance September 22, 2016

IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.