The ITIL 4 Service Value System Explained
Much has changed in ITIL 4 and thus there’s a lot to get one’s head around! This article quickly explains what the ITIL 4 service value system is and what it contains: the guiding principles, governance, service value chain, management practices, and continual improvement.
Bringing Agile and ITSM Together for Better IT and Business Outcomes
Here Nancy Van Elsacker Louisnord provides insight into how service desk professionals can bring together the agile methodology and IT service management (ITSM) for increased value creation; and looks at the current uptake of Agile in ITSM referencing latest industry statistics.
How Important is ITIL, and Other Certifications, to IT Service Desk Staff?
How relevant is ITIL right now, especially for IT service desks and service desk agents? If you want some hot-off-the-press insight, new research data from HDI – in its 2018 Technical Support Practices & Salary Report – offers two perspectives on the value of ITIL certification to North American service desk agents.
Adopting ITIL: The Process Edition
We must stop treating the processes in ITIL as discrete units, where “paint-by-numbers” is a viable approach, says Kaimar Karu. Remember: it’s not about processes, it’s about value and services, and the “how” of every process or concept matters only when the “why” is first successfully addressed.
Will the ABC Iceberg Sink YOUR ITSM Initiative?
“ITIL can help your ITSM initiatives and challenges with Attitude, Behavior, and Culture, but only if you adopt it correctly!” Says Paul Wilkinson
The Past and Future of IT Service Management
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.
8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?