What Are Your ITSM Priorities for 2021?
This article by Stephen Mann walks through what he thinks should be atop of your list of ITSM priorities for 2021. From security to wellbeing, business resilience to machine learning, your number 1 priority is likely not what you think it should be…
The 5 Hottest ITSM Trends and Topics for 2019
Find out what ITSM professionals would like information on, and help with, in 2019 based on our recent reader poll; and get an idea of where the ITSM industry is looking, and potentially heading, in the year ahead. The results are relatively different to those of 2018!
IT Service Provider Selection – 9 Steps for Choosing the Right One
Third-party IT service providers are plentiful – the obstacle is in choosing the right one and the right kind of services. To help, this article shares nine important criteria to consider to help steer your organization in the right direction.
“I Want 100% Security!” – Improving Security, the Jedi Way
Does the information security world owe a huge debt to the wisdom of Star Wars? And is there a way to improve your organization’s security approach and posture using the wisdom of Jedi? Security authority Daniel Card explores.
Security Threat Hunting: Using a Honeypot, SIEM, and Some OSINT
After attending a demonstration of live, real-time, security threat hunting, Daniel Card was left disappointed. So for this article he decided – in line with his research – to hunt out some real-life security threats on the internet on his own. Here you can get the lowdown and see the actual data he found.
ITSM in 2018: So Much to Do, So Little Time
ITSM in 2018 – It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the new year ahead. I’m not knocking them (well I do a little later on), because they’re good things in that they […]
6 Pressing Reasons Your CIO Needs to Be on the Board
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
Service Desk and the Human Firewall
The service desk is now part of the new human firewall required to combat the darker side of life online. Here David Bullock explains more.