ITSM Articles

Gartner ITSSM magic quadrant

Want the 2016 Gartner ITSM Magic Quadrant and Other Analyst ITSM Reports for Free (Well Almost)?

A comprehensive list of links to access ten analyst reports for free including the Gartner ITSSM Magic Quadrant, and Ovum Decision Matrix.
ITSM Tool Selection RFPs

ITSM Tool Selection RFP Basics: “Right Fit Procurement” Tips

10 ITSM Tool Selection RFP Tips, crowdsourced by Roy Atkinson. Including “focus on the right things” and “Don’t get lost in the weeds.” See more here.
ITSM and Business Intelligence: Why Do We Continue To Ignore Our ITSM Data?

ITSM and Business Intelligence: Why Do We Ignore Our ITSM Data?

“Why do we continue to waste the BI opportunity that sits atop our wealth of ITSM data?” Asks Stephen Mann. Read more here.
Driving ESM

The Perfect Storm Driving ESM

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
ITSM Purpose

ITSM Purpose (in 2016): What Do Companies Really Want From ITSM?

What do enterprises really want from IT service management? Stephen makes looks at a wide array of answers. Find out more here.
DevOps Benefits

Why isn’t DevOps Delivering the Anticipated Benefits?

“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.
The Consumerization of IT

The Consumerization of IT – A Decade of Distraction

With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT?
Technology Business Management

Technology Business Management Benefits for Business Leaders

Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.
Is Better IT Insight Finally In Sight?

Is Better IT Insight Finally In Sight? And I’m Not Talking Big Data

Forgetting Big Data, just how good is your average corporate IT organisation at analysing its IT performance data?
No CIO Ever Got Promoted For

No CIO Ever Got Promoted For… Control and an Obsession With Process Optimisation

CIOs need to do so much more than managing the IT infrastructure, and business applications, if they want the oft-discussed “seat on the board”. Read more here.