Adobe Flash End of Life – Managing Change and Keeping Secure
Adobe is set to remove support of Adobe Flash on the 31st December 2020. With that date rapidly approaching, companies need to be fully prepared. This article shares three steps for ensuring your organization effectively manages the change and remains secure.
Deeper Insight into the Current State of ITIL 4 Adoption
In a previous article we presented the results of our ITIL 4 adoption survey. Here we dive deeper into some of the correlations to help establish the different views on ITIL 4 and its adoption across different role types.
8 Tips for IT Service Desk Success
Which eight things should your IT service desk be focused on, to be better in the “new normal,” across the rest of 2020 and into 2021? Here Liliana Gary explores.
8 Key Factors When Implementing a SIAM Operating Model
In this article Steve Morgan shares his experiences of implementing multi-vendor IT operating models, offering up eight key areas of advice to help you on your own SIAM journey.
Self-Healing IT: What Is It and Why Does It Matter?
Like self-driving cars, self-healing IT is already here and it’s going to stay whether you like it or not. Please read this article to find out more about what it is, how it works, and why it matters to your organization.
Consultancy Beyond ITSM Tool Implementation to Support Continual Improvement
The first day using your service management solution is important. But for your service desk to be as efficient and intuitive as it can be, you’ve got to continually improve your knowledge and use of the tool. The best people to guide you along the way? ITSM consultants. Here’s why.
Employee Experience Explained for IT Service Desks
At its heart, employee experience is subjective. It’s based on employee sentiment – positive and negative – about the organization, the workplace, the workforce, and the work itself. This article explains why it’s so important for IT service desks.
3 Lean Tips for ITSM
This article by Joe the IT Guy describes three Lean concepts (Pull the Andon, Genchi Genbutsu and Gemba, and Nemawashi) that can be applied to ITSM – helping ITSM teams with their work tasks and enhancing the quality of leadership. Read it now.
How Has the COVID-19 Crisis Affected Your Well-being?
Working from home can be great but it isn’t always easy. So, has the COVID-19 crisis affected your wellbeing? Please help us find out where the industry is right now by taking 1-2 minutes to answer our latest Wellbeing in IT survey.
Working from Home – the Impact on Mental Well-being
This article looks at how work-life has changed for the now homeworking employees and how this has potentially impacted their mental wellbeing – featuring a real end-user example of Claire – a Project Manager.
Cloud Helped Society Survive COVID-19 – What About Your Organization?
As business returns to normal, or a “new normal,” following the COVID-19 crisis, their experiences with cloud adoption can help your organization to reconsider the benefits of cloud and to better prepare for any future crises. Here this article explains.
ITSM in the New Normal – a Crowdsourced Perspective
So much has changed with the COVID-19 pandemic and it’s important for IT organizations to realize that IT service delivery and support will likely never be the same. With that in mind, here 22 ITSM-ers share their thoughts and opinions on what ITSM will look like in this ‘new normal’.
The Path Out of COVID-19 Needs Service Management Tools
Research has shown that demand for modern, agile service management tools is greater than ever. This article by Patrick Bolger explains how IT groups with a strong digital strategy – who are acting now – will help the service management tools market to fly.
Five Things to Expect of ITSM in the New Normal
What will the “new normal” mean for ITSM? Will it be more or less relevant? Can the ITSM frameworks and methodologies help us adjust, or will it hinder us from achieving credibility with our customers? How will working remotely affect our relationships with our suppliers, customers, and other stakeholders? Here, John Custy explores.
Next Steps for our Post-COVID-19 Future
In this article, industry authority Barclay Rae shares some practical activities that organizations – including yours – can take to plan for ITSM’s post-COVID-19 future across three key areas of: governance, data and analytics, and social continuity.