Find out what ITSM professionals would like information on, and help with, in 2019 based on our recent reader poll; and get an idea of where the ITSM industry is looking, and potentially heading, in the year ahead. The results are relatively different to those of 2018!
Automation of processes (across the organization) is something that should be treated very seriously and carefully – it can be dangerous when not properly implemented and/or defined. Here we look at the key requirements for, and benefits of, successful process automation (and digital transformation).
The new, and higher, expectations of digital consumers – which includes employees – now means that IT organizations need to reassess their IT support services and capabilities across four key areas including service support strategies and service desk operating models; here Sarah Lahav discusses all four.
Digital transformation is a massive undertaking, but you can take advantage of a quick win building on what you already have – your ITSM tool. Find out more here.
ITSM in 2018 – It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person)
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
To begin tackling digital transformation, we must start with the most basic tenet: a definition. So what is it? And what’s your role in it?
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
There’s no crystal balls to predict the future, but there’s are things that CIOs can start doing now to better position themselves for sustained success.
A mix of soundbites, statistics, and more substantial points from BMC Exchange. Along with what ITSM pros should be thinking about in 2016 and beyond.
How do you create liberating and successful ITSM/ITIL maturity assessments, even when you’re about to undergo a digital transformation?
Better change management is critical to improving technology delivery, but how do you go about achieving it? Here Rebecca Beach shares her experience.
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