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ITSM Learnings

ITSM Learnings From SITS

After a couple of days at the Service Desk and IT Support Show (SITS) in April, I came away with lots of IT service management (ITSM) learnings. Following on from my initial blog on the things I’ve taken away from SITS written for i3Works, here are some more shared ITSM learnings
What Are User Management Systems?

What Are User Management Systems and How Do They Impact ITSM?

This article covers the key elements of User Management Systems, their importance in a modern IT environment, and their significant role in IT service management (ITSM)
Service Desk Tool

Setting Up an IT Service Desk Part 5 – Setting Up Your IT Service Desk Tool

This article shares some commonly configured IT service desk tool items (though it’s important to note that this isn’t an exhaustive list of the activities involved). Read more here.
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