DevOps Archives

AI, Transformation, and What Comes First

Sophie Danby May 14, 2026

Every few years, the IT industry settles on a new savior. Agile. Then DevOps. Now AI. Kaimar Karu argues organizations adopt each one without first knowing what they want from it, then act surprised when results don’t live up to the hype. In this episode of Roman Jouravlev’s Conversations with Giants series, Kaimar covers why AI should never be the goal in itself and the skills technology won’t replace.

When ITIL Meets Developer Culture: Why ITIL Fails Without Shared Understanding

Askar Aituov April 28, 2026

When Askar Aituov joined as a Developer Experience consultant at one of Kazakhstan’s largest banks, with 700-plus engineers, he expected the usual challenges: stakeholder alignment, change resistance, legacy tooling. What he didn’t expect was to watch a mature ITIL 4 implementation quietly fail to deliver what it was supposed to. This article walks through what went wrong, and why.

ITIL 4 Service Value Chain: Model, Activities, and Examples

Daniel Breston January 2, 2026

Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider what the framework depicts against the way you deliver value with technology-based solutions today. A practical prompt to test whether the model is describing what your organization does, or what it thinks it does.

2025’s Hot ITSM Topics

Sophie Danby December 17, 2024

What IT service management (ITSM) help will you and your organization need in 2025? This is why we run our annual ITSM Topics poll – it’s good to know where you’ll likely focus next year and where others will be focusing, too. Plus, it provides a collective shout-out for assistance in certain ITSM areas.

10 Common Challenges in Integrating DevOps with ITSM and How to Overcome Them

Anna Dzuiba December 3, 2024

Integrating DevOps with IT service management (ITSM) can be complex and presents various challenges. While the potential benefits—such as improved efficiency, faster response times, and enhanced service quality—are significant, obstacles often obstruct the path to successful integration.

Kubernetes Incident Management Tips and Best Practices

Gilad Maayan June 26, 2024

Kubernetes incident management is critical to Kubernetes management and safeguards the availability, reliability, performance, and security of applications running on Kubernetes. Here’s everything you need to know.

What ITSM Help Will You Need in 2024?

Sophie Danby November 23, 2023

Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.

How To Manage Change Like A Rockstar!

Vawns Murphy May 24, 2023

This article looks at tips for managing your change process – from successful communication, to how to handle your change advisory board, and more.

Agile Enablement in IT Infrastructure Services and Operations

Rahavendran RS March 2, 2023

Can we implement Agile methods, practices, and principles in IT infrastructure support services and operations? The answer is ‘yes’, and this article explores the many ways ‘how’.

ITSM Help in 2023 – What Do You Need?

Sophie Danby November 30, 2022

Collaboration. Bingo!

Paul Wilkinson July 14, 2021

Collaboration. It’s the latest people-related, industry buzzword-bingo word, triggered by another hot topic buzzword, value streams, which imply end-to-end working. But how does your organization get better at collaboration?

12 Books Every ITSM Practitioner Should Read

Earl Begley April 27, 2021

Ready to invest more in yourself? Here Earl Begley shares a list of 12 books and publications to read AND utilize to improve your leadership skills as an ITSM practitioner.

Introducing the 2021 State of Service Management Survey

Stephen Mann April 8, 2021

Can you help us to create and share much-needed industry statistics on the state of service management by answering our latest survey? The results will be helpful to many ITSM.tools readers and ITSM practitioners. Thank you.

Maturity Matrices are Immature – I Hate Them!

Daniel Breston November 19, 2020

Here Daniel Breston takes a look at IT service management Maturity Matrices and why predescribed ones will never work right for your organization, and how you should instead approach them.

10 Tips for Getting Started with Kanban

Ariel Gesto November 5, 2020

Kanban is a popular work – or workflow – management tool, especially in the worlds of Lean, Agile, and Devops? But how do you get started with Kanban boards? And more importantly, how do you make them successful? This article provides 10 key tips to help.

Articles tagged with DevOps