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Illustrated armored robots counting cash at a chaotic office desk representing runaway enterprise AI costs and budget overruns

Revamping Traditional IT Budgets: The Practical Fix for Exploding AI Spending

AI costs are spiraling across enterprises, and budgets built for predictable per-seat SaaS costs were never designed for open-ended, per-token inference. Erhan Giral of BMC Helix walks through why unmonitored AI agent loops and repeated context re-sends are driving the overrun, and lays out how intelligent model routing can cut inference costs while keeping most of the quality frontier models deliver.
Illustrated boardroom argument over a renewal decision representing the difficulty of changing ITSM platforms

How Hard Is It to Change Your ITSM Platform?

A renewal quote arrives and the board asks whether it is time to switch ITSM platforms. Incumbents call migration too risky, challengers call it painless, and neither answer is worth trusting. Drawing on churn poll data and five factors, from data and integrations to change management and contract terms, this article sets out where the real difficulty sits and how to avoid ending up back where you started.
Illustrated worker on a ladder painting a large 91 percent figure representing inflated first-contact resolution from ITSM licensing gaps

Your License Model Is Quietly Choosing Who Gets To Log Work

A quarterly service review showed first-contact resolution at ninety-one percent, until a site engineer admitted he fixes most things before they ever reach the system. The real culprit isn’t the workflow or the ITIL practice, it’s the per-agent license nobody treats as a process decision. This article looks at how licensing shapes what gets recorded, and what to check before your next renewal.
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