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We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by practitioners, consultants, trainers, tool vendors, and industry analysts. All created to make your ITSM and business outcomes better.

Collaboration in IT: a Crowdsourced Perspective

Posted by Sophie Danby
on July 22, 2021

Collaboration. It seems to be one of the hottest words in business, let alone ITSM, right now. But how do you and your colleagues – plus other business contacts – get better at collaboration?

Wherever and Whenever – How to Support Remote Workers and Mobile Teams

Posted by Bill Mrochek
on July 20, 2021

The increase in home working – and the increase in technology spending to support remote workers – has been necessary. However, this was a different challenge from what came before and the shift involved some new ways of working and less control over processes than IT teams would normally like. But now, what next?

Three Key Elements for Successful Collaboration

Posted by Jason Stonehouse
on July 15, 2021

Collaboration works best when three key elements are met: it’s low friction, it’s persistent, and it’s dynamic. In this article Jason Stonehouse addresses what each of these elements means.