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Open-source ITSM add-ons search shown as a man standing in a huge archive of stacked boxes and shelves lit in pink and orange

How Open-Source ITSM Teams Actually Find Add-Ons – And Why the Catalog is Still Broken

Open-source ITSM add-ons for Znuny, OTOBO, and Zammad aren’t hard to find because they don’t exist. They’re hard to find because there’s no shared catalog. This article shares the six main places where plugins hide, explains why .opm compatibility is more fragile than it looks, and lays out a six-step checklist for testing an add-on before it reaches production.
Small business technology decisions shown as a bearded man in glasses thinking, surrounded by thought bubbles labeled Identity, Vendors, Recovery, Applications, Data, AI, Cloud, Cybersecurity, and Compliance

Small Business Doesn’t Mean Small Technology Decisions

A butcher shop drowning in paper invoices taught Mark Patnaude that small businesses don’t get simpler technology problems, just less room to recover from the wrong call. He argues the fix isn’t scaled-down enterprise bureaucracy but “minimum effective discipline,” and offers a five-question test any SMB can use before making a decision it can’t afford to get wrong.
Data trapped in ITSM tools shown as an open steel trap with jagged teeth, lit in blue and pink, with the words ITSM DATA across it

AI and the Data “Trapped” in ITSM Tools

Our industry has talked about the data trapped in ITSM tools for years, but the real issue isn’t collection; it’s collecting without a purpose. This piece looks at unused and underutilized ITSM data, why CMDBs are the classic example, and how AI is finally positioned to spot what’s wasted, what’s underused, and what should be collected next.
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