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The Past and Future of IT Service Management
I’ve been involved in IT service management (ITSM) since the 1970’s, and I’ve seen many changes since then. Here’s my summary of where ITSM...
ITSM
How a Stanford Ph.D. Would Approach Self-Service
Are your people using self-service as much as you’d like them to? Probably not. Instead, they’re opening tickets, waiting around for answers, and not...
10 Top Tips for Better Release Management
You’re definitely not a happy bunny (and this is thankfully the polite way of expressing it). Why? Because poor releases, and the associated outages,...
SERVICE DESK
3 Ways Real-Time Translation Helps IT Service Desks With Multilingual Support...
Providing multilingual support can have a significant impact on the success of IT service desks and helpdesks. According to new research from HDI and...
What if your IT service desk was in Westeros?
With Game of Thrones (GOT) - the popular fantasy drama television series based on George R. R. Martin's A Song of Ice and Fire...
