Welcome to ITSM.tools

We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

Get Reading
ITSM.tools Homepage
Free IT Ticket Templates

30 Free IT Ticket Templates for IT Service Desks

IT ticket templates refine your team’s response process, allowing service desk agents to communicate swiftly with pre-drafted replies for common issues. Here are some examples you can use.
Hottest ITSM Trends for 2025

ITSM Trends for 2025

This article shares the results of ITSM.tools ITSM Trends for 2025 content poll based on 176 responses. There are also insights into how ITSM trends have changed over time, some trend-related opinions, and links to existing trend-related ITSM.tools content that might still help.
CMDB vs. Asset Management

CMDB vs. Asset Management – What’s the Difference?

Capabilities like Configuration Management (with its Configuration Management Database (CMDB)) and Asset Management (and asset management tools) can help with ITSM. But what’s the difference – CMDB vs. Asset Management? This article explains what each is and how each helps.
Social Media
Twitter Facebook-f Linkedin-in
Newsletter
This form collects your information so that we can send you our monthly newsletter. Check out our privacy policy for the full story on how we protect and manage your submitted data. You can opt out at any time. If you'd also like to receive additional communications from us, please select the box below.
Explore These Topics

Want ITSM best practice and ITSM tools advice delivered directly to your inbox? Why not sign up for our ITSM and ITSM tools newsletter? This way you won't miss any of the latest ITSM tips and tricks.

Sign Up Now!
nl subscribe strip imgage

Service Desk Articles

10 Key ITSM Principles and Best Practices

IT Service Desk Agent: 10 Things a New Agent Needs to Know

LLMs: 5 Uses of Large Language Models in ITSM Tools

Mental Health Decline: Why IT Leaders Can No Longer Ignore It

10 ITIL Best Practices for MSPs and MSSPs

Use LZS for IT Service Desk Knowledge Management

More Service Desk Articles

ITSM Articles

The State of AI in ITSM 2025

2025’s Hot ITSM Topics

Network Monitoring Tools for ITSM Pros: Device42, PRTG, and SolarWinds

10 Common Challenges in Integrating DevOps with ITSM and How to Overcome Them

ITOM vs. ITSM – Key Differences to Know

Machine Learning Ethics in ITSM

More ITSM Articles

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.

Twitter Facebook-f Linkedin-in

Content Topics

Information

Legal Stuff