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AI governance shown as a classical building with tall columns and a statue, splashed with red, blue, and teal paint

What Governance Looks Like After AI

AI governance requires more than policies and committees. Discover why organizations need visibility of their AI agents, clear ownership, lifecycle information and reliable change records to govern AI effectively.
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Ticket Handoffs Between IT, Customer Support, and Engineering: Where They Break and How to Automate Them Safely

Ticket handoffs between IT, customer support, and engineering can lead to lost context, unclear ownership, and unresolved customer issues. Discover where handoffs break down and how to automate them safely.
Open-source ITSM add-ons search shown as a man standing in a huge archive of stacked boxes and shelves lit in pink and orange

How Open-Source ITSM Teams Actually Find Add-Ons – And Why the Catalog is Still Broken

Open-source ITSM add-ons for Znuny, OTOBO, and Zammad aren’t hard to find because they don’t exist. They’re hard to find because there’s no shared catalog. This article shares the six main places where plugins hide, explains why .opm compatibility is more fragile than it looks, and lays out a six-step checklist for testing an add-on before it reaches production.
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