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Read about how ITIL 4’s value-based outcome-focused approach provides us with skills that are genuinely transferrable. These skills can be applied to co-create value in an era where change increasingly comes quickly, lacking predictability and clarity with VUCA situations shifting our operations.
This article takes an ex-CIO view of the ITSM.tools “Well-being in IT” survey results. Where the survey results are considered based on Daniel Breston’s leadership-grey-hair experience.
Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.
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