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IT Support: Improve Where It Matters the Most

Posted by David Stewart
on October 28, 2020

Like most IT service desk leaders you probably want or need to improve your IT support capabilities and outcomes. But where should you focus your attention and resources? This article by David Stewart will help you to understand this.

Emergency Changes – How Preparation Helps to Reduce Risk

Posted by Joe The IT Guy
on October 20, 2020

Here Joe the IT Guy shares three tips to consider, and apply, before committing your organization to the risk of an emergency change, from questioning the change’s emergency status to taking the time required to make the best decision possible.

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