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Illustrated oil pump jacks and industrial smokestacks against a red sky with the Iranian flag representing ITIL adoption in Iran's oil and gas industries

ITIL: Best Practice or Business Necessity? Why Service Management Prevents Technology Waste

Iran is rich in oil and gas, yet poor governance has held its technology sector back. A MedaNet practitioner with two decades of ITIL experience there argues the real problem was never a shortage of equipment; it was buying systems without managing them. Drawing on work across banks, oil and gas, and petrochemical companies, the article sets out why ITIL matters as a discipline for using what you already own.
Illustrated gear shift with labels Record Route Assist Resolve Prevent representing the service desk automation outcome ladder

Service Desk Automation: How to Automate Resolution, Not Just Ticket Handling

An employee reports a dropped VPN connection, and every step of the IT service desk automation fires perfectly: intent read, ticket routed, history attached. The VPN still does not work. This gap between a well-handled ticket and a solved issue is the most common outcome in IT service desk automation today. The article maps a five-level outcome ladder and how to measure verified resolution instead of ticket volume.
Illustrated armored robots counting cash at a chaotic office desk representing runaway enterprise AI costs and budget overruns

Revamping Traditional IT Budgets: The Practical Fix for Exploding AI Spending

AI costs are spiraling across enterprises, and budgets built for predictable per-seat SaaS costs were never designed for open-ended, per-token inference. Erhan Giral of BMC Helix walks through why unmonitored AI agent loops and repeated context re-sends are driving the overrun, and lays out how intelligent model routing can cut inference costs while keeping most of the quality frontier models deliver.
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