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Paul Wilkinson asked ChatGPT: “Write 1000 words in a humorous way, in the style of Paul Wilkinson, explaining why organizations continually (20 years in a row) fail with the five key areas as described in ‘The Shiny New Thing that Really Helps’ and how this relates to the ABC of ICT.” This article shares ChatGPT’s response.
This article explains how ITSM tool certification capabilities help. That they allow your organization to see what’s considered most important for an “average” organization and whether a considered ITSM tool offers the required capabilities.
Following the publication of the 2024 ITSM.tools Well-being in ITSM Survey results, this article explores the correlations between the survey’s questions based on the captured ITSM well-being data.
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