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We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

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Olympic rings illustration with small AI robot agents standing beside them, representing agentic AI coordination in ITSM

What ITSM Can Learn from the Olympics in the Agentic AI Era

The Olympics demonstrate that success depends on teamwork, preparation, governance, and seamless coordination – not individual talent alone. Discover how these same principles help IT organizations deploy Agentic AI successfully through better context sharing, AI governance, continuous validation, and clearly defined AI responsibilities.
Illustration of a person presenting an ITSM webinar on a laptop screen, with a live chat bubble and audience engagement icons

ITSM Webinars: Free On-Demand ITSM & ITIL Webinars

This “living” article has been created as a handy resource that lists the ITSM webinars ITSM.tools has participated in since 2021. It was most recently updated in 2026 with new webinars as needed.
Two grain silos on a farm, each displaying a portrait, representing silos in IT service management

Simplicity, Service, and the Discipline of Asking Why

Christian Nissen spent four decades in IT service management and helped shape ITIL along the way. In his Conversations with Giants episode, he makes the case that the industry keeps isolating capabilities it should be reintegrating, that it has swapped service for product, and that the skills worth learning are older and plainer than newcomers expect. Here are the ideas practitioners can use now.
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