Welcome to ITSM.tools

Learn about ITSM tools, read service management best practices, and get research-backed ITSM insights.

We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

Get Reading
ITSM.tools Homepage
Illustration of a bearded man looking puzzled beside a large number 5 and question marks, representing the ITIL 5 naming debate

ITIL 5, ITIL v5, or ITIL (Version 5)? What Are People Actually Calling It?

PeopleCert calls it ITIL (Version 5), but Stephen Mann ran a LinkedIn poll to see what ITSM practitioners really call it, and the official name came in third. ITIL 5 took 41% of the vote, ITIL v5 pulled 26%, and the branded name only 22%. Stephen looks at why the shortcuts are winning, and why the official name probably won’t catch up.
Illustration of a shattered USB drive breaking apart, representing data loss from a deleted partition

Important IT Support Skills: How to Recover a Deleted Partition on a USB Drive

Losing access to a USB drive partition does not necessarily mean your data is gone. In many cases, deleted partitions, file system corruption, and accidental formatting only make files inaccessible rather than permanently erased. This guide explains how to recover USB data from a formatted or deleted partition, restore lost partitions using Windows tools and recovery software, and apply best practices to prevent future data loss.
Olympic rings illustration with small AI robot agents standing beside them, representing agentic AI coordination in ITSM

What ITSM Can Learn from the Olympics in the Agentic AI Era

The Olympics demonstrate that success depends on teamwork, preparation, governance, and seamless coordination – not individual talent alone. Discover how these same principles help IT organizations deploy Agentic AI successfully through better context sharing, AI governance, continuous validation, and clearly defined AI responsibilities.
Social Media
Facebook-f Linkedin-in
Newsletter
This form collects your information so that we can send you our monthly newsletter. Check out our privacy policy for the full story on how we protect and manage your submitted data. You can opt out at any time. If you'd also like to receive additional communications from us, please select the box below.
Explore These Topics

Want ITSM best practice and ITSM tools advice delivered directly to your inbox? Why not sign up for our ITSM and ITSM tools newsletter? This way you won't miss any of the latest ITSM tips and tricks.

Sign Up Now!
nl subscribe strip imgage

Service Desk Articles

ITSM Webinars: Free On-Demand ITSM & ITIL Webinars

Beyond Intelligence: Why Context Is the Missing Piece in AI-Driven IT Service Desks

Agentic AI in ITSM Insights and Correlations

Why ITSM Heroics Are Hurting Your Organization

ITSM Tool Renewal Guide: 7 Questions to Ask Before Renewing or Replacing Your Platform

The Ticketless Enterprise: How AI Agents Prevent Work Instead of Processing It

More Service Desk Articles

ITSM Articles

Simplicity, Service, and the Discipline of Asking Why

IT Asset Management (ITAM) Is the Missing Link in Security, Compliance, and IT Budgeting

5 IT Asset Handoff Gaps That Disrupt Onboarding and Offboarding (and How ITSM Teams Can Fix Them)

The ITSM Reset: Why AI Can’t Scale Without Strong Service Management Foundations

Why AI Agent Governance Belongs in ITSM

Beyond the CAB: A Practical Approach to Modern Change Governance

More ITSM Articles