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IT Asset Management (ITAM) Is the Missing Link in Security, Compliance, and IT Budgeting

Many IT teams are juggling tight budgets, security gaps, compliance demands, and the growing pressure of AI — yet one discipline that could ease all of these challenges continues to be overlooked. IT asset management (ITAM) has been around for years, but for too many organisations it still means a spreadsheet and good intentions. This article explores why that needs to change, with real-world examples showing how a mature ITAM approach transforms everything from onboarding and budgeting to security and compliance.
Illustrated laptop exploding with a stopwatch representing IT asset handoff failures in ITSM onboarding

5 IT Asset Handoff Gaps That Disrupt Onboarding and Offboarding (and How ITSM Teams Can Fix Them)

Most IT asset handoff failures are not technology issues, they are workflow issues. Devices, tickets, and CMDB records may exist, but unclear ownership, poor visibility, incomplete handoffs, and unmanaged exceptions create delays, security risks, and compliance issues. This article explores five common IT asset lifecycle gaps that undermine onboarding, offboarding, and device management processes, and offers practical ways to improve accountability, readiness, and operational efficiency. Learn how readiness gates, stronger ownership models, and better workflow discipline can transform IT asset handoffs and create a solid foundation for automation and AI-driven service management.
Illustrated humans and AI robots in a meeting representing Agentic AI in ITSM collaboration

Agentic AI in ITSM Insights and Correlations

Discover the latest findings from the 2026 HCLSoftware-sponsored ITSM.tools survey on Agentic AI. This article explores AI adoption trends, governance priorities, regional differences, and the correlations between AI maturity, trust, business value, and organizational success, helping IT leaders better understand where Agentic AI is delivering measurable impact in ITSM.
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