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This article shares data related to how people feel about their ITSM solution and why people switch (or will switch) tools. Plus, additional insights and opinions based on the data.
Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.
This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.
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