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ITIL Supplier Management

How ITIL Supplier Management Delivers Better Services

This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.

Bringing Agile Into Service Management

Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben Franzen shares his experience-based insights.
Generative AI for ITSM

Generative AI for Knowledge Management in IT

Generative AI is the new trend taking the internet by storm, but is useful for IT service management? This article by Sanjeev NC explores.
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