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This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.
Agile is not so much a tool as it is a mindset. But how do you use that philosophy to change the way you work in service management? Here Ruben Franzen shares his experience-based insights.
Generative AI is the new trend taking the internet by storm, but is useful for IT service management? This article by Sanjeev NC explores.
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