ITIL Articles

What’s ITSM? ITIL 4 Service Management

Posted by Stephen Mann
on January 20, 2024

What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive overview.

ITIL – The IT Service Management Framework (ITIL v3 and 4)

Posted by Sophie Danby
on January 5, 2024

This article has been written to offer you as much insight as possible into ITIL 4 in a short time. From what it is to the key elements that comprise the latest ITIL 4 service management best practice guidance.

ITIL 4 IT Service Management Practices

Posted by Akshay Anand
on January 1, 2024

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.

What ITSM Help Will You Need in 2024?

Posted by Sophie Danby
on November 23, 2023

Every year, ITSM.tools runs a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this years poll to tell us which topics will be important to you in the year ahead.

The ITIL Four Dimensions of Service Management

Posted by Sophie Danby
on November 2, 2023

The Four Dimensions of Service Management were introduced in ITIL 4, with the perspectives collectively crucial to understanding service value creation for stakeholders, including customers. This article explains how.

ITIL Guiding Principles for IT Service Management Explained

Posted by Sophie Danby
on October 12, 2023

The ITIL guiding principles were first introduced in 2016’s ITIL Practitioner guidance. ITIL 4 refined these to seven guiding principles and this article shares what they are and how they help with ITSM.

ITIL 4 Management Practices for IT Service Management

Posted by Sophie Danby
on September 13, 2023

A lot changed in ITIL 4. Not only the move from ITSM processes to service management practices, but also the latter are described. This article shares all of ITIL 4’s 34 management practices and their purposes.

Kotter’s 8-step Model for Change Management

Posted by Hadi Ahmadi (Soroush)
on July 20, 2023

Kotter’s 8-step Model provides a comprehensive approach to change management and has been widely adopted globally. This article explains the model and how it helps with change management and enablement.

ITIL Adoption: Which ITIL Processes are Adopted First?

Posted by Stephen Mann
on June 21, 2023

If you’re wondering which of the ITIL processes/practices to adopt next, this article looks at what other organizations have done. It’s a small sample size but the distribution of each process across adoption phases is very interesting.

Incident Management vs. Problem Management

Posted by Vawns Murphy
on May 31, 2023

Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.

How ITIL Supplier Management Delivers Better Services

Posted by Hadi Ahmadi (Soroush)
on May 25, 2023

This article explains how managing vendors and suppliers using ITIL supplier management can help businesses improve their operations and the benefits, challenges, and solutions associated with this approach.

How To Manage Change Like A Rockstar!

Posted by Vawns Murphy
on May 24, 2023

This article looks at tips for managing your change process – from successful communication, to how to handle your change advisory board, and more.

The ITIL Service Portfolio Management Process (ITIL v3)

Posted by Hadi Ahmadi (Soroush)
on April 12, 2023

This article covers everything you need to know about ITIL service portfolio management. Specifically, what a service portfolio is, how it works, and how it can be implemented to improve ITSM.

Digital Services: Value Co-Creation in Organisations with ITIL 4™

Posted by David Barrow
on March 29, 2023

Read about how ITIL 4’s value-based outcome-focused approach provides us with skills that are genuinely transferrable. These skills can be applied to co-create value in an era where change increasingly comes quickly, lacking predictability and clarity with VUCA situations shifting our operations.

13 Tips for Major Incident Management

Posted by Vawns Murphy
on March 22, 2023

Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.