ITIL Archives - Page 2 of 8

How ITIL 4 Enhances Interoperability with Other Practices – Think ITIL 4 and DevOps

Posted by Saad Mousliki
on February 20, 2020

This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.

ITIL 4 Adoption – Where Are We Right Now?

Posted by Sophie Danby
on February 18, 2020

With ITIL 4 the most requested ITSM topic for our 2020 articles, we’ve kicked off a short survey to look at how quickly the ITSM industry is likely to move with ITIL 4 adoption (and/or transition). It’s completely anonymous, so please kindly spare us one minute of your time to complete it?

6 Common ITIL Newbie Mistakes to Avoid

Posted by Joe The IT Guy
on January 30, 2020

Are you back at work after completing your ITIL exams, wanting to make a difference by putting your newly minted ITSM qualification to work? Well, before you do, take the time to understand the mistakes that are commonly made by people, and their organizations, once ITIL qualified by reading this article.

Supporting Digital Transformation with ITSM and ITIL 4

Posted by José Carmona Orbezo
on December 17, 2019

What is the role of ITSM in supporting an organization’s journey to digital transformation in 2020 and beyond? This article explores.

ITIL v3 to ITIL 4 – There is a Way to Transition

Posted by Heigor Freitas
on November 26, 2019

Following the launch of ITIL 4 Foundation, the first stage of the ITIL update, AXELOS has now released the ITIL 4 Managing Professional Transition module. This article looks at its key concepts, who they’re applicable to, and provides advice on how to transition from ITIL v3 to ITIL 4.

Why Continual Improvement in ITSM is More Important Than You Think

Posted by Joe The IT Guy
on November 12, 2019

Take a moment to think about continual improvement – you could think about the ongoing need, the concepts behind it, or you could just start with the words themselves – continual, improvement, and service for good measure. Here Joe the IT Guy takes a closer look using a rather yummy cake analogy.

ITIL 4 Dummies

Posted by Paul Wilkinson
on September 24, 2019

Here Paul Wilkinson shares his “ITIL 4 Dummies” – it’s not meant to be derogatory, but instead is an attempt to get us to think, and draw some sensible conclusions, about the way we adopt ITIL. It’s time to stop being a “dummy” and stop giving too little thought or judgment as to what value you’re hoping ITIL will deliver.

8 Tips for Putting Your ITIL Qualification into Practice

Posted by Pablo Vergne
on July 11, 2019

If you’ve just taken your ITIL Foundation Certification exam or if you’ve still to take it and are thinking about how best to use your learning in the workplace, then this article is for you. Take a read of these eight tips for putting your new ITIL learning into practice.

The Why and What of Change Management (and Change Control)

Posted by Marc Gourvenec
on July 4, 2019

Where does one start when looking at change management or change control as it’s now known in ITIL 4? It can be very daunting at the outset, but the steps outlined in this article should help to get you started, along with example KPIs to help you measure your success.

9 DevOps and ITIL Tips – “No shouting at each other (please)”

Posted by Paul Wilkinson
on May 21, 2019

DevOps and ITIL stakeholders need a good understanding of each other and how their two worlds can work better together. This article describes the current friction points between the two groups and offers nine tips on how they need to work together for the best business outcomes.

The ITIL 4 Service Value System Explained

Posted by Sophie Danby
on April 26, 2019

Much has changed in ITIL 4 and thus there’s a lot to get one’s head around! This article quickly explains what the ITIL 4 service value system is and what it contains: the guiding principles, governance, service value chain, management practices, and continual improvement.

ITIL 4 is Quite Engaging – the Service Value Chain Explained

Posted by Daniel Breston
on April 11, 2019

Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.

The Software Support and Maintenance Review Process Explained (in Time for ITIL 4)

Posted by Rory Canavan
on March 14, 2019

With ITAM now considered part of ITIL 4 best practice, this article helps with a process that might not be considered as a core SAM capability, but should be in place if your organization wants to make best use of the valuable asset data at its disposal – the Software Support and Maintenance Review process.

Just How Many DevOps and ITSM Tools Do You Really Need?

Posted by Doug Tedder
on March 7, 2019

This article looks at the pros and cons of DevOps toolchains (a combination of tools that aid in the delivery, development, and management of applications throughout the systems development lifecycle) and questions how many DevOps, ITSM, and other IT management tools your organization really needs.

It’s Here – ITIL 4 Explained

Posted by Akshay Anand
on March 5, 2019

Here Akshay Anand – Lead Architect for the ITIL update – gives the lowdown on the new ITIL 4, including the new service value system, the ‘four dimensions’, the updated guiding principles (originally found in ITIL Practitioner), and the change of processes to practices.

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