ITSM Articles

ITSM Tool Selection RFP Basics: 10 Tips to Make RFP Stand for “Right Fit Procurement”

10 ITSM Tool Selection RFP Tips, crowdsourced by Roy Atkinson. Including “focus on the right things” and “Don’t get lost in the weeds.” See more here.
“Why do we continue to waste the BI opportunity that sits atop our wealth of ITSM data?” Asks Stephen Mann. Read more here.
Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
What do enterprises really want from IT service management? Stephen makes looks at a wide array of answers. Find out more here.
“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.
When you’re giving, or receiving, good customer service do you stop to consider these four points? They could help improve your experience.
With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT?
Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.
Forgetting Big Data, just how good is your average corporate IT organisation at analysing its IT performance data?
CIOs need to do so much more than managing the IT infrastructure, and business applications, if they want the oft-discussed “seat on the board”. Read more here.
People don’t benefit from ITSM tool vendors as much as they could. Here Stephen Mann asks ITSM Vendors to share their best ITSM tips and advice.