This article by Stephen Mann walks through what he thinks should be atop of your list of ITSM priorities for 2021. From security to wellbeing, business resilience to machine learning, your number 1 priority is likely not what you think it should be…
For IT departments to demonstrate their value, they need to transition from their current reactive role to one that is proactive and strategic. But what steps do they need to take? This article explains.
Here, 41 ITSM and IT management industry authorities provide what they believe to be practical advice for IT leaders to help them succeed in 2021 and beyond. The responses are interesting and varied, so please take a look.
This article by Stephen Mann takes a dive into the world of IT operations management (ITOM) and how it’s related to IT service management – attempting to offer a definition on what ITOM actually is and why it matters.
Which ITSM topics would you like to see us writing content on in 2021? Please share with us which topics would interest you most by taking our quick poll. Your answers will help drive our content schedule in the year ahead.
Kanban is a popular work – or workflow – management tool, especially in the worlds of Lean, Agile, and Devops? But how do you get started with Kanban boards? And more importantly, how do you make them successful? This article provides 10 key tips to help.
How do we improve the business-IT relationship? There are three mindsets IT should focus on says Nancy Louisnord – this article looks at all three and shares tips on how to achieve them from an IT service desk standpoint.
Cloud practitioners are usually deeply technical and experts in cloud architectures and software development. However, they’d also benefit from ITSM knowledge when it comes to putting their projects into production. Here Stevie Chambers explains how to achieve this.
Here Joe the IT Guy shares three tips to consider, and apply, before committing your organization to the risk of an emergency change, from questioning the change’s emergency status to taking the time required to make the best decision possible.
Here Stephen Mann dives into 9 all-too-common signs of bad ITSM advice – signs that suggest the author or the company they’re representing don’t know as much as think they do. So please, read this through and remember to watch out for these signs next time you read an ITSM article.
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