ITSM Articles

ITSM in 2022

ITSM in 2022: Trends to Watch Now

In 2022 ITSM professionals need to take more time to think through their long-term strategy and lay the groundwork for future improvements. Here TOPdesk details what to expect.
DEX Solutions in the ServiceNow Partner Ecosystem

Solution Snapshot – DEX Solutions in the ServiceNow Partner Ecosystem

The ability to measure employee experience isn’t yet something that’s natively included within ITSM tools. To help, this Solution Snapshot explains what can be achieved by a small sample of digital experience management or DEX solutions.
ITSM Help

What ITSM Help Do You Need in 2022?

As we kick off 2022 it’s time for you – our readers – to let us know which topics you need the most help with in the year ahead, by completing our quick one-question poll. Vote here.
ITSM Practitioners

How Can ITSM Practitioners Improve Themselves in 2022?

We asked 35 industry authorities for their thoughts on how practitioners should be improving themselves next year. From widening their knowledge, skills, and experience to listening more, here’s what they had to say.
Effective IT Governance

The 5 Simple Rules of Effective IT Governance

Follow the five simple rules described in this article by Steve Morgan to help you to prevent your organization from getting caught out by the common pitfalls when it comes to effective IT governance.
Agile Story Points

Story Points – Are They a Useful Agile Tool?

This article looks at how story points are used across organizations, with advice on their best application in respect of two common hindrances in the proper application of story points in agile teams.
State of IT Self Service

The State of IT Self-Service in 2021

This article presents some of the key survey findings of our State of IT Self-Service in 2021 report, including how only one in five organizations (21%) reported that the expected ROI for their IT self-service investment was achieved.
Move on From Your Service Management Solution

When Is It Time to Move on From Your Service Management Solution?

Do you feel stuck with your current service management solution? Is it holding you back? This article via TOPdesk shares 8 signs that it might be time to move on and switch up your service management tool.
Giving Back to the IT Service Management Community

Giving Back to the IT Service Management Community – 10 Years On

Collectively we have the answers to most of the questions being asked by ITSM practitioners struggling to do the best job they can in making their organizations a success. If only we shared more – giving back to the ITSM community.
Choose an ITSM Consultant

How Do You Choose an ITSM Consultant?

How can you identify an ITSM consultant who will actually deliver targeted advice that will help you meet your goals, rather than generic advice that could have been delivered to any customer? Here’s how.
ITSM 2021

The State of Service Management 2021

This article shares some of the key findings from the joint ITSMtools and Praecipio 2021 State of Service Management Report across five key areas of: business value, employee wellbeing, service management, technology, and experience and improvement.
Predictions for ITSM Strategy

4 Predictions That Will Impact Your ITSM Strategy

This article looks at what a number of service management authorities predict to be the most important changes, or trends, for service management professionals to understand and address in 2021 and beyond. Read it here.
Continual Improvement and Experience Data

Why Continual Improvement Needs Experience Data

This article by Sami Kallio explains how experience data can be employed not only to measure outcomes and value, but also to highlight issues, better understand the root causes, and help construct the required solutions.
What Kind of IT Organization?

What Kind of IT Organization Do You Work in?

How did your IT organization, group, or department fare during the global pandemic? Patrick Bolger’s research identified three distinct groups in terms of performance – where does yours fit?
Collaboration in ITSM

Collaboration in IT: a Crowdsourced Perspective

Collaboration. It seems to be one of the hottest words in business, let alone ITSM, right now. But how do you and your colleagues – plus other business contacts – get better at collaboration?

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.

Twitter Facebook-f Linkedin-in

Content Topics

Information

Legal Stuff